Clinical Systems Support and Training Specialist

Rockingham County•Brentwood, NH

3d•Onsite

About The Position

The Clinical Systems Support Specialist provides technical, operational, and administrative support to ensure the functionality, integrity, and efficiency of the resident electronic medical records system at Rockingham County Rehabilitation and Nursing Center. This role oversees the daily administration and maintenance of clinical and administrative software systems, supports end users through troubleshooting and training, and collaborates with vendors, IT, and interdisciplinary departments to support effective operations, data integrity, regulatory compliance, and quality resident care outcomes throughout the facility. The Clinical Systems Support Specialist plays an important role in supporting this mission through the management, support, and optimization of clinical and administrative software systems throughout the organization. This role administers Long Term Care clinical software programs, provides technical support to end users, troubleshoots system issues, coordinates software updates and implementations, and assists with process improvements to support workflow efficiency and regulatory compliance. Working collaboratively with vendors, the IT department, and interdisciplinary teams, the Clinical Systems Support Specialist helps ensure accurate system functionality, supports onboarding and user access management, maintains data integrity and confidentiality standards, and contributes to audit readiness and operational effectiveness. Responsibilities include developing instructional materials, delivering individualized and group software training programs, providing ongoing user education and support, and serving as a subject matter expert for clinical software applications and technology. Additional responsibilities include assisting with technical documentation, coordinating technology-related needs with vendors and IT, supporting website and social media updates, assisting with the LTC monthly newsletter, and maintaining procedure manuals to support consistency and compliance. This role responds to user inquiries in a timely manner, promotes quality customer service, stays informed of technology and software updates, and supports emergency response efforts in accordance with facility protocols. Must be able to work hours as scheduled based on the requirements of the position and department.

Requirements

High School diploma or General Education Degree (GED)
2-4 years related IT software and/or health care field experience
Equivalent combination of education and experience may be considered
Mandatory post offer physical and drug testing for new hire
Criminal records check required

Nice To Haves

Associate’s degree in IT field or certifications preferred

Responsibilities

Provides technical, operational, and administrative support to ensure the functionality, integrity, and efficiency of the resident electronic medical records system.
Oversees the daily administration and maintenance of clinical and administrative software systems.
Supports end users through troubleshooting and training.
Collaborates with vendors, IT, and interdisciplinary departments to support effective operations, data integrity, regulatory compliance, and quality resident care outcomes.
Administers Long Term Care clinical software programs.
Troubleshoots system issues.
Coordinates software updates and implementations.
Assists with process improvements to support workflow efficiency and regulatory compliance.
Supports onboarding and user access management.
Maintains data integrity and confidentiality standards.
Contributes to audit readiness and operational effectiveness.
Develops instructional materials.
Delivers individualized and group software training programs.
Provides ongoing user education and support.
Serves as a subject matter expert for clinical software applications and technology.
Assists with technical documentation.
Coordinates technology-related needs with vendors and IT.
Supports website and social media updates.
Assists with the LTC monthly newsletter.
Maintains procedure manuals to support consistency and compliance.
Responds to user inquiries in a timely manner.
Promotes quality customer service.
Stays informed of technology and software updates.
Supports emergency response efforts in accordance with facility protocols.