Clinical Systems Analyst I

Stamford Health • Stamford, CT

18d • $45 - $71

About The Position

The Clinical Systems Analyst serves as the primary technical and operational partner for Epic application functions within Stamford Health System. The role ensures Epic modules function as intended and meet operational, regulatory, and compliance requirements. It provides advanced analysis, workflow design, system configuration, troubleshooting, project leadership, and Tier 2/3 support for related applications. The analyst participates in Epic upgrades, leads testing cycles, develops documentation, and optimizes workflows to improve accuracy, productivity, and data integrity.

The position supports Epic Healthy Planet functionality and collaborates with clinical, operational, revenue cycle, IT, and external stakeholders. In alignment with Stamford Health’s Planetree philosophy, the analyst fosters a respectful, collaborative environment that honors the needs, values, and preferences of patients, care partners, and colleagues.

Requirements

• Bachelor’s degree or equivalent is required.
• At least 1 year of Epic support experience or similar experience is required.
• Epic certification, or ability to obtain certification within 12 months of employment, is required.
• Ability to work within a team environment.
• Excellent analytical, problem-solving, written, and verbal communication skills.
• Strong customer service skills.

Responsibilities

• Serve as a subject matter expert for Epic applications, ensuring alignment with operational and regulatory requirements.
• Design, configure, build, and maintain Epic Healthy Planet application functionality to support workflows.
• Analyze and optimize workflows across domains, identify improvement opportunities, and implement system-based solutions to enhance efficiency and operational performance.
• Monitor system performance, proactively identify issues, and address risks before they affect business operations.
• Assess and manage system interdependencies, ensuring workflows integrate with upstream and downstream applications and external vendor systems.
• Translate regulatory and payer requirements into Epic system configuration and workflow updates.
• Provide advanced troubleshooting and issue resolution for Epic applications, including root cause analysis and sustainable solution design.
• Lead and support projects and enhancements, including new functionality implementation, upgrades, clearinghouse or vendor changes, and workflow redesign initiatives, following organizational PMO methodologies.
• Develop and execute test plans and scripts to validate system functionality during upgrades, optimizations, and new feature deployments.
• Manage vendor and external partner interactions as the primary point of contact for Healthy Planet and related third-party systems, supporting integration and issue resolution.
• Collaborate with revenue cycle, clinical, operational, IT, and external stakeholders to align workflows, system functionality, and organizational goals; support knowledge sharing and cross-training across application teams.
• Maintain Epic certifications and required training, and stay current with application updates, regulatory changes, and Healthy Planet best practices.

Benefits

• Competitive salary
• Comprehensive, low-cost health insurance plans, including GLP-1 coverage options, available day one
• Wellness programs
• Paid Time Off accruals
• Tax-deferred annuity and 403(b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children’s Learning Center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level