Clinical Suppt Tech 3

University of Rochester•Town of Henrietta, NY

1d•$21 - $28•Onsite

About The Position

Under the supervision of the Specimen Management/Microbiology Receiving Supervisor, and with specific direction from the Point Tech, the Clinical Support Tech 3 is primarily responsible for pre-analytical processing of patient specimens delivered to the Microbiology laboratory. The role exercises moderate skill, judgment, and knowledge of medical technology terminology and common practices. It includes entering and editing patient demographics in laboratory and hospital systems; receiving, prioritizing, accessioning, and distributing clinical specimens to appropriate laboratory sections; and processing specimens to preserve integrity and meet designated turnaround times. The position also serves as a resource to physicians, nurses, and other laboratory personnel on specimen handling and processing. The position works part time, 32 scheduled hours per week, Monday, Tuesday, Thursday, and Friday from 4:00 PM to 12:30 AM, with rotating weekends and holidays. It works under supervision and takes direction from Clinical Support Tech IV or V when the section supervisor is absent. The role has no supervisory responsibilities. Work uses standard office equipment, hospital and laboratory information systems, and applicable laboratory equipment. The equipment may include a pneumatic tube system, centrifuge, automated pipette system, blood culture system, and pre-analytical laboratory automation system.

Requirements

Associate's degree in a related field and one year of experience as a Clinical Laboratory Support Tech II; or two years of related work experience in a health care setting, including other UR Medicine laboratory divisions such as Client Services, Phlebotomy, or Clinical Trials; or an equivalent combination of education and experience.
Ability to prioritize and maintain focus while performing multiple tasks.
Understanding of specimen preparation, requirements, and equipment operations.
Ability to interpret requisitions and physicians' scripts.
Professional discretion when handling confidential patient results.
Knowledge of and ability to follow laboratory safety procedures.
Knowledge of terminology and common procedures and practices of a technical field.
Proficiency with multiple hospital and laboratory information systems, including an Electronic Medical Record System, Laboratory Information System, Pre-Analytical Automation Control Unit, and Middleware.

Responsibilities

Receive specimens from inpatient and outpatient locations through couriers or pneumatic tube stations.
Prioritize stat, urgent, and special-handling specimens using knowledge of the test menu.
Take appropriate action to maintain specimen integrity when testing may be delayed.
Track and receive specimen batches and verify that specimens were received.
Work with health care providers to troubleshoot problem specimens and clarify test selection.
Answer questions from specimen collection locations about transport and minimum specimen volumes.
Inform ordering providers when ordered tests cannot be performed and work to resolve the issue when possible.
Prepare specimens for transport to specialized testing areas, including specialty and reference laboratories.
Manage specimen archive storage and disposal in accordance with laboratory guidelines.
Register patient information in the Hospital Information System and identify special registration and billing information.
Log in laboratory procedure codes from manual requisitions or verify electronic orders, and enter appropriate comments from requisitions or physician orders.
Document discrepancies in patient information, requested tests, or specimen information in the Laboratory Information System.
Answer telephone inquiries about test results, testing and specimen requirements, technical information, and general products or services.
Respond to customer requests, including test add-ons, and transfer calls to appropriate destinations as needed.
Scan requisitions and confirm readability and keywords.
Participate in Quality Assurance data collection as required.
Assist technologists with pre-analytical processing of selected tests, including centrifuging, separating, and storing samples.
Load the continuous blood culture system for sample processing, as applicable.
Take temperatures and monitor room and equipment environmental conditions, including CO2 and humidity.
Work with the technical team and supervisors to troubleshoot.
Perform other responsibilities and projects as assigned.