Clinical Suppt Tech 3
About The Position
The Clinical Support Tech 3 performs technical assignments involving related operations in the Central Lab Hem-Chem department. The role follows written procedures, processes and identifies specimens while maintaining specimen integrity, exercises technical judgment, trains less experienced staff, and may act as Tech in Charge or travel between testing locations as needed. The position supports laboratory accessioning, specimen preparation and routing, specialized assignments, equipment and automation troubleshooting, staff training, and communication with providers and internal laboratory personnel. The role also contributes to a clean, orderly, and safe laboratory environment. This is a regular, full-time, 40-hour-per-week position on the UR day shift at 211 Bailey Road, Rochester, New York. The compensation range is $20.75–$28.01 per hour. Individual pay is set within the range based on factors including market data, education, experience, qualifications, expertise, and internal equity.
Requirements
- Associate's degree in a related field and one year of experience as a Clinical Laboratory Support Tech II; or two years of related work experience in a health care setting, including other UR Medicine lab divisions such as Client Services, Phlebotomy, or Clinical Trials; or an equivalent combination of education and experience.
- Ability to prioritize and maintain focus while performing multiple tasks.
- Understanding of specimen preparation, specimen requirements, and equipment operations.
- Ability to interpret requisitions and physicians' scripts.
- Professional discretion when handling confidential patient results.
- Knowledge of and ability to follow Laboratory Safety procedures.
- Knowledge of terminology, common procedures, and practices in a technical field.
- Proficiency with multiple hospital and laboratory information systems, including an Electronic Medical Record System, Laboratory Information System, Pre-Analytical automation Control Unit, and Middleware.
Responsibilities
- Enter patient demographic and insurance information into the electronic medical record, ensure required fields are complete, and follow procedures.
- Log patient and test information from requisitions into the Laboratory Information System (LIS); verify acceptability criteria and enter problem tests when specimens are unacceptable.
- Receive pre-accessioned specimens into the LIS, reconcile batch manifests, account for specimens, and document discrepancies or unacceptable criteria.
- Identify specialized testing requests, prioritize specimens to meet turnaround times, and receive and triage samples through the chute or drop-off window.
- Prepare specimens by determining stability, volume, centrifugation needs, and appropriate aliquotting techniques to maintain specimen integrity.
- Distribute specimens to the appropriate department for prompt analysis.
- Perform related specialized assignments, specific studies, preventive maintenance, troubleshooting, and automation maintenance as needed.
- Resolve billing issues and handle samples for interfaced laboratories; create electronic manifests, prepare and batch specimens at appropriate temperatures, and ensure required forms accompany specimens for non-interfaced clients.
- Process irretrievable tissues, determine and enter source codes, enter critical accessioning data, support OR specimen retrieval and an eight-point quality assurance check, ensure specimen acceptability, and load analyzers for testing.
- Troubleshoot and resolve problems, including investigating equipment malfunctions and providing written documentation when necessary.
- Train staff, conduct cross-training, complete training and sign-off materials, suggest work improvements, assist with procedure preparation and updates for regulatory inspections, and participate in employee competency reviews and assessments.
- Serve as a point person during regular shifts and weekend rotations and function as Tech in Charge for specific shift assignments as needed.
- Respond to phone inquiries from providers, physicians, customers, and internal laboratory personnel; assess urgency and route inquiries appropriately.
- Investigate problem specimens, contact providers for resolution, record complaints, and document specimen requests and specimen-integrity issues.
- Help keep the laboratory orderly and clean to support a safe work environment and high-quality work.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
