Clinical Suppt Tech
About The Position
The Clinical Support Tech performs technical assignments related to specimen processing and laboratory operations. The role processes laboratory specimen information, patient demographics, and billing information; operates pre-analytical automation; and uses written procedures and judgment to ensure appropriate practices are followed. The position identifies and processes specimens while maintaining their integrity for laboratory testing, trains new or less experienced staff as needed, and travels between testing locations as needed. The role enters patient demographic, insurance, and test information into electronic medical and laboratory information systems; receives and reconciles specimens from different sources; evaluates specimen acceptability and requirements; prioritizes specialized testing; prepares and routes specimens for analysis; and monitors pre-analytical automation operations. It also handles inquiries from providers, customers, and laboratory personnel, investigates specimen issues, and documents complaints and resolutions. This is a full-time position scheduled for 40 hours per week on the UR evening shift. The schedule includes rotating weekends and holidays. The position is based at 220 Hutchison Rd, Rochester, New York. Compensation is listed as $20.30–$27.41 per hour, with the individual rate determined by factors including market data, education, experience, qualifications, expertise, and internal equity.
Requirements
- High school diploma and one year of related experience, or certification in a related field such as medical laboratory assisting, or successful completion of an approved educational program such as WEMOCO or BOCES.
- Twelve months of related work experience in a healthcare setting or customer service field, including relevant UR Medicine roles such as Client Services, Phlebotomy, or Clinical Trials; alternatively, twelve months of successful performance as a temporary employee such as Strong Staffing.
- Equivalent combinations of education and experience may be considered.
- Ability to prioritize and maintain focus while performing multiple tasks.
- Understanding of specimen preparation, specimen requirements, and equipment operations.
- Ability to interpret requisitions and physicians’ scripts.
- Professional discretion when handling confidential patient results.
- Adherence to laboratory safety procedures and HIPAA regulations.
- Proficiency with hospital and laboratory information systems, including an Electronic Medical Record System, LIS, Pre-Analytical Automation Control Unit, and middleware.
Nice To Haves
- Knowledge of medical terminology.
Responsibilities
- Enter patient demographic and insurance information accurately, enter information into the electronic medical record, and ensure required fields and requisition information are complete.
- Log patient and test information from requisitions into the Laboratory Information System (LIS); use the UR Medicine Labs Test Menu to verify acceptance criteria; identify unacceptable specimens and enter problem tests for resolution.
- Receive pre-accessioned specimens into the LIS, reconcile batch manifests, account for all specimens, identify specimen requirements, and document discrepancies or unacceptable criteria.
- Identify specialized testing requests and prioritize specimens to meet turnaround times; triage samples received through the chute or drop-off window.
- Prepare specimens and determine their stability, volume, centrifugation needs, and aliquotting technique to preserve specimen integrity.
- Distribute specimens to the appropriate department for timely analysis.
- Determine specimen priority and volume for the automation line; maintain proficiency with operational systems and middleware, monitor automation modules, and determine when manual intervention is needed.
- Receive phone inquiries from providers, physicians, customers, and laboratory personnel; assess urgency and route inquiries appropriately.
- Investigate problem specimens, contact providers for resolution, and use the LIS to enter complaints, document specimen requests, and address specimen integrity issues.
- Train other laboratory personnel on department-specific work as needed and under area leadership direction.
- Travel between testing locations as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
