Clinical Suppt Tech 2

University of Rochester•Town of Henrietta, NY

7d•$20 - $27•Onsite

About The Position

The Clinical Support Tech 2 performs technical assignments involving related operational tasks in a clinical laboratory setting. The role processes laboratory specimen information, patient demographics and billing information, and operates pre-analytical automation. It follows written procedures while exercising judgment to ensure appropriate practices, specimen identification, and specimen integrity. The position may train new or less experienced staff and travel between testing locations as needed. Responsibilities include accurately entering patient demographic, insurance, and requisition information into electronic medical and laboratory information systems; receiving, logging, reconciling, and documenting specimens; identifying specimen requirements and unacceptable criteria; prioritizing specialized testing and samples to meet turnaround times; preparing and distributing specimens; monitoring automation-line operations and determining when manual intervention is needed; responding to calls and investigating specimen problems; and training laboratory personnel as directed by area leadership. Other duties may be assigned.

Requirements

High school diploma and one year of related experience, or certification in a related field such as medical laboratory assisting, or successful completion of an approved educational program such as WEMOCO or BOCES.
Twelve months of related work experience in a health care setting or customer service field, including relevant UR Medicine roles, or twelve months of successful performance as a temporary employee; equivalent combinations of education and experience are accepted.
Ability to prioritize and maintain focus while performing multiple tasks.
Understanding of specimen preparation, requirements, and equipment operations.
Ability to interpret requisitions and physicians’ scripts.
Professional discretion when handling confidential patient results.
Adherence to laboratory safety procedures and HIPAA regulations.
Proficiency with hospital and laboratory information systems, including an electronic medical record system, LIS, pre-analytical automation control unit, and middleware.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Enter patient demographic and insurance information accurately, enter information into the electronic medical record, and ensure required fields are complete.
Log patient and test information from requisitions into the Laboratory Information System (LIS), verify test and specimen acceptance criteria, and document problem tests.
Receive pre-accessioned specimens into the LIS, reconcile batch manifests, account for specimens, and document discrepancies or unacceptable criteria.
Identify specialized testing requests and prioritize specimens to meet requested turnaround times; triage samples received through the chute or drop-off window.
Prepare specimens by determining stability, volume, centrifugation needs, and appropriate aliquotting technique while maintaining specimen integrity.
Prioritize and distribute specimens to the appropriate department for prompt analysis.
Monitor automation-line modules and operational systems, determine specimen priorities and line volumes, and decide whether manual intervention is needed when errors occur.
Respond to phone inquiries from providers, physicians, customers, and laboratory personnel; assess urgency and route inquiries appropriately.
Investigate problem specimens, contact providers for resolution, and use the LIS to document complaints, specimen requests, and specimen-integrity issues.
Train other laboratory personnel on department-specific work as needed and under the direction of area leadership.
Travel between testing locations as needed.
Perform other duties as assigned.