Clinical Support Specialist - Charleston/Parkersburg WV

MTC Care•Charleston, WV

22h•Onsite

About The Position

The Clinical Support Specialist (CSS) provides onsite clinical facilitation and remote administrative support. Onsite, the CSS works with clinicians to facilitate patient care visits, whether conducted in person or through telehealth. Administrative duties include preparing charts and completing Behavioral Health Integration (BHI) work. The position is currently anticipated to be full time onsite at partnering facilities, rather than remote, though it may have the potential to become hybrid. The CSS supports clinicians and facility staff, helps patients navigate behavioral health visits, and gathers and records relevant information from facility medical records and electronic medical record systems. Responsibilities may change according to scheduling, partner facility needs, clinician needs, and changes in the healthcare industry.

Requirements

High school diploma or equivalent.
Basic working knowledge of medical terminology.
Experience using online healthcare tools.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to maintain confidentiality and comply with requirements for sensitive medical information, including HIPAA-protected information and PHI.
Commitment to providing high-quality customer service and communication.
Ability to embrace a company culture of caring and kindness.
Dedicated home office space with a closing door, free from distractions, and meeting HIPAA and PHI standards.
Reliable home internet connection.
Valid driver’s license and reliable transportation.
Ability to travel up to one hour in any direction from the home office to cover clinics when needed.
Ability to perform the described physical activities, including standing, walking, typing or using manual equipment, reaching, and regularly stooping, bending, or crouching.
Ability to lift, push, or pull up to 30 pounds without restrictions.
Ability to remain sedentary for long periods while completing administrative tasks.

Nice To Haves

At least one year of experience in a healthcare setting.
Medical Assistant or CNA certification.

Responsibilities

Assist patients by providing education related to behavioral health visits, whether the clinician conducts the visit in person or via telehealth.
Provide technical support for telehealth visits, including preparing rooms and equipment.
Access patient vitals and other relevant data from the facility’s EMR to support clinicians.
Obtain patient referral documents as needed.
Serve as a liaison between clinicians and facility staff.
Interact with facility staff and family members as necessary.
Handle and clean MTC Care equipment properly.
Complete assigned BHI cases within required timelines by gathering information from patient medical records and entering it into the company’s BHI system or software.
Access facility EMRs and record relevant data in the company’s EHR system to prepare for clinical visits.
Work closely with clinicians to help patient visits run smoothly and efficiently.