Clinical Support Specialist (Temp-to-Hire)

Arine

119d • $20 - $22 • Remote

About The Position

Arine is hiring a patient-facing, phone-based Clinical Support Specialist for its Clinical Care team. Under the supervision of a Clinical Support Lead, the specialist uses Arine's software platform to support patient outcomes and deliver clinical services on behalf of health plans. The work involves making outbound calls to patients, providers, and pharmacies to address cases identified by Arine's platform, as well as answering inbound support requests. Calls may involve explaining clinical programs and benefits, collecting and documenting health and contact information, scheduling appointments, resolving medication-related issues, and engaging patients.

This is a call center–style role in which most of the workday is spent on the phone. The specialist manages a consistent volume of calls, meets individual and team performance metrics, accurately documents interactions and outcomes, and follows up to resolve clinical issues. Potential medication- and health-related issues are escalated to a pharmacist. The role requires independent workload management, accountability, attention to detail, strong communication, comfort with technology, and flexibility as workflows evolve. The environment is metrics- and feedback-driven, with ongoing coaching to support performance and development.

The position is remote, with attendance at on-site meetings required multiple times per year, potentially during interviewing, onboarding, or team meetings. It is temp-to-hire for an expected six months, with possible extension or conversion to a permanent role based on performance and business needs. Full benefits are provided starting on day one of the temporary period. The role requires 40 hours per week within operating hours of Monday through Friday, 6 a.m.–6 p.m. Pacific Time, with up to two rotating Saturday shifts per month. During peak season from May through early December, workload and scheduling demands increase and time off may be limited; optional overtime may be offered. The Clinical Care department has an approximately two-to-three-week holiday shutdown between late December and early January and returns to full capacity on a modified schedule through February.

Requirements

• Ability to work 40 hours per week within Monday–Friday operating hours of 6 a.m.–6 p.m. Pacific Time, with up to two rotating Saturday shifts per month.
• Ability to prioritize effectively and work in a fast-paced environment.
• Knowledge of basic medical terminology and medication names, including brand and generic names.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills, including rapport-building, empathy, and a patient-focused approach during high-volume phone interactions.
• Reliability, accountability, and follow-through.
• High attention to detail and commitment to accurate documentation.
• Comfort working in a metrics-driven environment where outcomes and quality are tracked.
• Strong computer skills, including Google Workspace and the Mac (Apple) environment; comfort with Slack, Five9, multiple browser-based systems, keyboard shortcuts, high-speed typing, and basic technical troubleshooting.
• Comfort learning and using new technologies, including clinical software platforms.
• Ability to work independently and as part of a team.
• Openness to coaching, feedback, and continuous learning.
• Ability to pass a background check.
• Must live in and be eligible to work in the United States.
• For remote work, an established private work area that protects information privacy and reliable low-latency internet capable of supporting uninterrupted video and voice calls.
• All staff must participate in Arine's Information Security Management Program, complete periodic information-security-awareness and HIPAA-guidelines training, maintain a secure working environment, and follow applicable policies and procedures.

Nice To Haves

• Bachelor's degree in Health Sciences or a related field.
• Healthcare certification, such as Certified Pharmacy Technician, Certified Medical Assistant, or Behavioral Health Technician.
• Equivalent medical, healthcare, call center, customer service, or patient-facing experience.
• Experience with electronic medical records beyond the systems otherwise specified.
• Experience in an ambulatory care setting, including taking medication histories.
• Experience in a high-volume, metrics-based healthcare call center or similar patient-facing environment.

Responsibilities

• Engage patients by phone to explain Arine's clinical programs and benefits, including medication adherence, medication therapy management, and medication reviews.
• Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality.
• Meet individual and team metrics for outreach, engagement, documentation quality, and service outcomes.
• Escalate potential medication-related and health-related issues to a pharmacist.
• Obtain provider contact information and patient information needed to facilitate clinical interventions.
• Answer calls from patients, providers, and pharmacies and respond to inquiries professionally.
• Accurately document interactions, interventions, and outcomes in Arine's software platform.
• Participate in process-improvement and team meetings to optimize workflows.
• Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
• Prepare and send patient educational materials and other necessary items.
• Schedule patients for telephonic or videoconference appointments with clinical pharmacists.
• Assist with obtaining referrals and authorizations.
• Follow established workflows while adapting as processes evolve.
• Take ownership of assigned work and see it through to completion.

Benefits

• Full benefits starting on day one of the temporary period.
• Learning and growth prospects, with collaboration alongside experienced clinicians, engineers, software architects, and digital health entrepreneurs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed