Clinical Support Specialist (Home Health & Hospice)

Wingate Living•Newton, MA

7d•Hybrid

About The Position

The Clinical Support Specialist provides administrative and clinical coordination support to ensure the delivery of high-quality care to patients in home health and hospice settings. This role serves as a liaison between clinicians, patients, families, and office staff, supporting care planning, documentation, compliance, and day-to-day operations.

Requirements

LPN, associate or bachelor’s degree in nursing
Experience in home health, hospice, or healthcare administration strongly preferred
Familiarity with EMR systems (e.g., Matrix Care, Homecare Homebase, Epic)
Strong organizational and multitasking skills
Knowledge of home health and hospice workflows and regulations
Excellent communication and interpersonal skills
Attention to detail and ability to manage deadlines
Ability to work collaboratively in a fast-paced, interdisciplinary environment

Responsibilities

Assist clinicians (RNs, LPNs, therapists, hospice staff) with care coordination and scheduling
Support intake and referral processes, including gathering patient information and verifying eligibility
Track and communicate patient care needs, updates, and changes in condition
Coordinate interdisciplinary team (IDT) meetings and documentation
Review clinical documentation for completeness, accuracy, and regulatory compliance
Ensure timely submission of visit notes, plans of care, and physician orders
Assist with electronic medical record (EMR) data entry, order tracking and maintenance
Support compliance with CMS, DPH, CHAP regulations
Serve as a point of contact for patients and families regarding services and scheduling
Provide basic education on home health or hospice services (non-clinical guidance)
Facilitate communication between care teams, patients and families
Manage clinician schedules and optimize visit routes
Assist with supply coordination and equipment tracking
Support quality improvement initiatives and audits