Clinical Support Specialist (Columbus, OH)
About The Position
Symmetrio is recruiting a Clinical Support Specialist for its client, a growing oncology medical device company. The role provides clinical support for scheduled procedures at hospital accounts and works closely with surgeons, operating room teams, oncology professionals, and other hospital stakeholders to support procedures, provide product education, and promote customer satisfaction. The specialist provides clinical and technical support for advanced surgical technology in operating room environments, with a focus on neurology-related procedures. The position includes hands-on training, site readiness support, live case coverage, troubleshooting, documentation, relationship management, and conveying real-world user feedback to technical support teams. The job posting names Columbus, OH in the role heading, while the description also refers to the Houston market and travel throughout the assigned territory.
Requirements
- Previous experience working in an operating room, surgical, procedural, or medical device environment.
- Comfort working directly with physicians, nurses, and multidisciplinary hospital teams.
- Strong communication, presentation, and clinical education skills.
- Ability to learn and communicate technical and clinical information effectively.
- Strong organizational skills and ability to manage multiple hospital accounts and scheduled procedures.
- Ability to travel throughout the assigned territory.
Nice To Haves
- Bachelor’s degree in Nursing, Biology, Biomedical Engineering, Medical Technology, or a related clinical or life sciences field is preferred.
- Experience providing case coverage or direct clinical support during procedures is preferred.
- Medical device clinical support, nursing, surgical services, or similar field-based healthcare experience is preferred.
- Experience in neurosurgery, oncology, radiation oncology, or other surgical specialties is a plus, but not required.
Responsibilities
- Provide clinical support and technical expertise to medical teams using advanced surgical technology in operating room environments, focusing on neurology-related procedures.
- Deliver hands-on training to neurosurgeons, operating room nurses, and supporting staff.
- Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams.
- Attend and support live cases to help ensure optimal workflow and clinical outcomes; assist with troubleshooting and documenting case metrics.
- Build and maintain relationships with clinical stakeholders to support confidence in system capabilities and long-term satisfaction.
- Document post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools.
- Liaise between clinical users and technical support teams to support continuous improvement based on real-world feedback.
- Travel throughout the assigned territory.
Benefits
- Exceptional benefits package.
- Health care plan including medical, dental, and vision.
- Retirement plan (401K, IRA).
- Paid time off, including vacation, sick leave, and public holidays.
- Base salary of $100,000 and a 20% bonus.
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What This Job Offers
Job Type
Full-time
