Clinical Support Specialist (RN)

MD Integrations

23h•Remote

About The Position

We are looking for a patient-focused and tech-savvy Clinical Support Specialist (RN) to join our growing team. In this role, you will support the clinical workflows of specialty care providers by ensuring seamless virtual patient experiences and delivering clinical and administrative support. Candidates must have access to a quiet, secure work environment and reliable high-speed internet. If you're tech-savvy, detail-oriented, and love working in a fast-paced digital healthcare environment, we’d love to meet you! This position reports to the Manager, Clinical and Patient Support is full-time generally Monday - Friday core hours (local time), with intraday flexibility. There will be a rotation on one weekend per month.

Requirements

Active LPN or RN license (BSN preferred); This role requires an RN, but does not perform direct patient care.
Minimum 2 years in roles focused on clinical support, care coordination, or physician- and patient-facing care environment in telehealth. You should have experience directly interacting with patients or supporting clinical tasks in a medical setting.
Experience in a clinical setting with common health issues and treatments in at least one of these areas: men’s health, women’s health, dermatology, and/or weight management.
Strong understanding of HIPAA for patient privacy and data security, plus a familiarity with virtual care standards.
Well-organized, good communicator and focused on great patient service. Understands and respects confidentiality and compliance.
Strong technical skills across a variety of platforms such as EHRs, internal chat and email tools like Slack or Gsuite, project and task management tools like Asana, ticketing systems, etc.
Able to juggle different tasks and manage varied work across medical specialties with little oversight. Self-starter and accountable to positive patient and provider outcomes.

Nice To Haves

Bilingual Spanish skills (B2/C1 - non-medical), preferred.

Responsibilities

Facilitate Treatment Management. Assist with patient communications on behalf of providers, pharmacy communications, and tracking of prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions.
Manage Secure Communication Channels. Monitor and respond to patient messages through secure portals, phone, or email in a timely, professional, and empathetic manner, escalating clinical concerns to providers when necessary.
Patient Education & Support. Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance. Promote adherence to physician-recommended care plans.
Maintain and Update Electronic Health Records (EHR). Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards.
Collaborate with Multidisciplinary Teams. Work closely with medical providers, care coordinators, pharmacists, and other team members to deliver a seamless and high-quality virtual care experience for patients across specialties.
Uphold Privacy, Compliance, and Ethical Standards. Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality and safety of all patient information within a virtual care setting.
Participate in Ongoing Training and Quality Improvement. Engage in continuing education and staff development programs related to telehealth tools, specialty care trends, patient engagement strategies, and internal process enhancements.