Clinical Support Specialist III

Cook Children's Health Care System • Fort Worth, TX

23h • Onsite

About The Position

The Clinical Support Specialist III supports all Service Coordination Department functions, including health education and service coordination services for CCHP members. The position also escalates call issues raised by CCHP members or providers. Depending on department needs, the specialist may manage a caseload of members with low to moderate health complexity or provide support for Team Lead duties during the Team Lead’s absence.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is based at the Calmont Operations Building. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and maintain all licenses and credentials required for the position throughout employment.

Requirements

• High school diploma or equivalent.
• Five years of experience in a managed care or medical office/hospital environment.
• Bilingual English/Spanish skills are required.
• Expert proficiency in conversational, reading, writing, and translating medical terms and diagnoses.
• Must pass a Spanish test prior to hire.
• Superior verbal and written communication skills, including motivational interviewing and adult learning principles.
• Familiarity with basic medical terminology and ICD-9 and CPT coding.
• Personal computer skills and expertise with software applications and databases, such as Microsoft Office.
• Strong organization, prioritization, and complex problem-solving skills.
• Ability to work autonomously with minimal supervision.
• Demonstrated knowledge of care coordination concepts.
• Certified Community Health Worker certification is required.
• Must maintain a primary residence in Texas and required licenses and credentials throughout employment.

Nice To Haves

• Bachelor of Social Work.
• Licensed Bachelor Social Work.

Responsibilities

• Support all Service Coordination Department functions, including health education and service coordination services for CCHP members.
• Escalate call issues for CCHP members or providers.
• May manage a caseload of members with low to moderate health complexity.
• May support Team Lead duties during the Team Lead’s absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED