Clinical Support Specialist III

Cook Children's Health Care System • Fort Worth, TX

1d • Onsite

About The Position

The Clinical Support Specialist III provides support for all Service Coordination Department functions, including health education and service coordination services for CCHP members. The role also handles escalation of call issues from CCHP members or providers. Depending on department needs, the specialist may manage a caseload of members with low to moderate health complexity or support Team Lead duties during the Team Lead’s absence.

The position is based at the Calmont Operations Building in the Clinical Support & Prevention Department. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 standard weekly hours. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and maintain all licenses and credentials required for the position.

Requirements

• High school diploma or equivalent.
• Five years of experience in a managed care or medical office/hospital environment.
• Bilingual English/Spanish skills, with expert proficiency in conversational, reading, writing, and translating medical terms and diagnoses; must pass a Spanish test before hire.
• Superior verbal and written communication skills, including motivational interviewing and adult learning principles.
• Familiarity with basic medical terminology and ICD-9 and CPT coding.
• Personal computer skills and expertise with software applications and databases, such as Microsoft Office.
• Strong organization and prioritization skills, with the ability to demonstrate complex problem solving.
• Ability to work autonomously with minimal supervision.
• Demonstrated care coordination concepts.
• Certified Community Health Worker certification required.
• Must maintain primary residence in Texas and the licenses and credentials required for the position throughout employment.

Nice To Haves

• Bachelor of Social Work.
• Licensed Bachelor Social Work.

Responsibilities

• Support all Service Coordination Department functions.
• Provide health education and service coordination services for CCHP members.
• Escalate call issues involving CCHP members or providers.
• Depending on department needs, manage a caseload of members with low to moderate health complexity.
• Support Team Lead duties during the Team Lead’s absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED