Clinical Support Specialist III

ROCKY MOUNTAIN HEALTH CARE SERVICES•Colorado Springs, CO

1d•$21 - $24•Onsite

About The Position

The Clinical Support Specialist III (CSS III) is part of the Health Information Management (HIM) department. This position will be filled by senior front line/non-supervisory members of the medical records section of the HIM department. To be placed in this position, a person must have a minimal of three years’ experience in the HIM field. This position will provide additional training and support for newer and less experienced members of the team. This position will provide a variety of support to the clinical team to possibly include (but not limited to) hospital admission tracking, covid tracking, various EMR tasks such as messaging, tasks, and importing documents. The CSS functions as a liaison between Rocky Mountain Health Care Services (RMHCS) outside facilities to ensure that clerical aspects of care coordination are supported (authorizations, admissions, correspondence, etc.).

Requirements

3 years’ experience within an HIM field strongly preferred.
Knowledge of medical terminology preferred.
Broad knowledge base of health care problems of the frail elderly.
Strong knowledge of electronic medical records and experience with using electronic medical records, knowledge of records forms and formats.
Skilled in tracking and trending data.
Skilled in identifying problems and recommending solutions.
Skilled in preparing and maintaining records and writing reports and responding to correspondence.
Skilled at locating specific data in medical records.
Excellent written and verbal communication skills with both internal and external customers are required.
Must have a current Colorado Driver’s License and driving record must be in compliance with Company policy.
Must maintain current automobile insurance.
Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.
Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively; requires standing, walking, sitting (possibly for long periods of time) and performing repetitive tasks (including working on the computer) for up to the entire workday; requires the ability to lift/carry up to 20 pounds using appropriate body mechanics.
While performing the duties of this job, the employee is frequently required to stand; walk; lift heavy objects; sit; use hands to finger, handle or feel objects, tools, or controls; talk, see, hear and smell.
Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively;
The employee is occasionally required to reach and stretch with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee may be required to endure extremes in temperature and may work in hazardous environments where personal protective equipment is required.

Nice To Haves

RHIT Certification preferred

Responsibilities

Provide a variety of reports upon request from internal customers.
Assists with the training of newer and less experienced team members.
Function as a senior member of the group with the ability to provide guidance in the absence or unavailability of the HIM Manager and HIM supervisor.
Enters and updates information in the electronic health record to ensure consistency with documentation.
Scans and indexes health information and correspondence into the electronic health record.
Data retrieval for RMHCS medical providers, as requested, from participant’s diagnostic purposes.
Assist with the mailing/distribution of participant Care Plans
Participate in continuing education classes and any required staff and training meetings.
Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families.
Ensures that documentation for new enrollees is available for coding and clinical staff to assign medical history and review for care.
Requests medical records in conjunction with participant stays.
Will maintain authorization performance statistics and report the results as requested.
Must be able to analyze medical record documentation to determine length of stay, status type, and medical records that are associated with related stay.
Supports other HIM department roles in the integrity of health and financial information within the electronic medical record.
Administrative support to assigned team or discipline.
Will assist as needed with QA activities as they arise.
Other duties as requested/assigned.