Clinical Support Specialist

TOUCHETTE•Centreville, IL

7d•Onsite

About The Position

The Clinical Support Specialist provides both direct and indirect patient care across multiple hospital departments. This role supports nursing staff, enhances clinical operations, and ensures the delivery of safe, efficient, and compassionate patient care. The position is designed as a flexible, cross-functional support role that includes patient care, clerical responsibilities, patient safety, de-escalation, comfort, throughput, community outreach, regulatory compliance, and unit-based tasks assigned by nursing leadership.

Requirements

Associate’s degree in a Healthcare Related Field required
Minimum 1- year experience in a healthcare or related setting required
BLS certification per hospital requirements
De-escalation training as provided by facility upon hire and updated per hospital requirements
Strong patient care and interpersonal skills
Ability to work effectively in multiple clinical environments
Basic knowledge of patient safety and infection control practices
Strong communication and teamwork skills
Ability to prioritize tasks and adapt quickly
Ability to float in multiple units throughout an assigned shift as the needs of the hospital change
Basic knowledge of medical terminology, medical supplies and medical equipment
Basic knowledge of Microsoft Word and Excel
Maintain current BLS and de-escalation training
Maintain sitter, restraint and seclusion training
Ability to operate standard office equipment such as copiers, faxes, printers

Nice To Haves

Bachelor’s degree in a Healthcare Related Field prefer
EMT or similar clinical experience preferred
Phlebotomy or specimen collection experience preferred
Phlebotomy certification preferred

Responsibilities

Delivers patient care under the direction of a licensed nurse in accordance with established care plans and individual patient care needs
Provide continuous patient observation/ patient sitter or 1:1 duty
Support patients requiring restraint/seclusion care
Support discharge planning activities, including coordination and patient readiness
Assist with patient admissions, transfers, and discharges across hospital unit.
Assist with and participate in patient and staff educational programs
Participate in community outreach initiatives as assigned
Conduct environmental rounding and assist with regulatory compliance activities
Assist patients with ambulation, repositioning, and fall-prevention measures.
Collect specimens to include blood and assist with basic diagnostic procedures such as EKG as directed
Accurately document patient care activities in the medical record per facility protocols.
Communicate patient observations or concerns to the nursing or appropriate clinical staff promptly
Adhere to infection control, safety, and confidentiality standards in accordance with hospital policies and regulatory standards.
Float between multiple hospital departments or units to provide support based on staffing needs, including coverage for staff breaks or meals.
Perform clerical duties such as data entry or clerical tasks
Perform additional duties assigned by nursing administration or supervising clinical staff
Supports care coordination and throughput
Provides interdisciplinary collaboration by communicating effectively with nurses, providers, counselors, case management and ancillary staff to support patient-centered care and patient experience efforts.