Clinical Support Assistant

Oregon Health & Science University•Tualatin, OR

21h•Onsite

About The Position

The Clinical Support Assistant position within Community Hematology Oncology (CHO) provides a variety of administrative, clinical support, and technical assistance to the Med Onc and infusion teams, including Medical Assistants, schedulers, and providers. This role performs assigned duties involving a variety of related and unrelated processes, methods, and tasks as directed by clinic leadership. The position may include direct patient interaction and work closely with clinic leadership to support daily operations and ensure efficient clinic and infusion workflow. The Clinical Support Assistant provides assistance with administrative and clinical support tasks, contributing to the overall functioning of the clinic while maintaining a professional and confidential environment. This role requires the ability to manage multiple complex tasks simultaneously, maintain strong organizational skills, and demonstrate effective problem-solving abilities. Excellent written and verbal communication skills are essential, along with the ability to remain calm and perform effectively in a fast-paced, high-pressure environment. The Clinical Support Assistant supports the functions of roles including, but not limited to, Certified Nursing Assistant, Medical Assistant, and Patient Access Service Resource Specialist within the hematology and medical oncology clinics and infusion units.

Requirements

High school diploma or equivalent
One year of experience with high volume contact with the public; OR 6 months of medical office experience, with high volume contact with patients
Fluency in written and spoken English.
Must be able to communicate effectively verbally and in writing.
Excellent telephone communication skills.
BLS certificate within 30 days of hire or prior to independent practice, whichever comes first.

Nice To Haves

Fluency in written and spoken English.
Must be able to communicate effectively verbally and in writing.
Excellent telephone communication skills.
Extensive computer skills including MS Office and Windows required.
Excellent customer service skills, and ability to multi-task in a fast-paced environment required.
Must be detail oriented and have good organizational skills.
Must be able to demonstrate excellent customer service skills
Must have good grammar skills.
Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
Must be able to work both with a team and independently.
Experience in a healthcare setting
Experience working with an electronic medical record system

Responsibilities

Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
Scanning
Process InBasket – not triage related (records requests, labs, imaging, message routing, etc.)
Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
Track and stock patient paperwork and brochures
Process incoming/outgoing mail
Use of Microsoft Office - Outlook
General high-level clerical and project support
Document legibly, concisely and accurately
Assists in admission process by recording patient’s name, address, phone number, age, and other personal information
Takes and records vital signs such as blood pressure, pulse rate, respiration rate, and temperature
Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
Makes appointment for patient or refers patient to medical staff for immediate examination or treatment
Transports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk; assists patient in undressing
Assists providers during procedures with treatment or examination by passing instruments, holding patient in proper position but not able to perform independent clinical functions such as dressing removal/application, suture/staple removal, apply topical medications, etc.
Assists in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient, such as by continuous monitoring of providers schedules to assure timeliness, identifying barriers to patient flow
Communicates with front and back office throughout the day regarding patient and provider continuous flow, participating with patient scheduling, room turnover, inventory management, and other clinical tasks as required to maintain patient and provider flow
Can accept a patient sample for point of care or lab resulting and add a patient label, then handoff to MA for Epic workflow of releasing lab order and labeling with Epic label
Technical support (MyChart, Epic, office equipment, etc.)
Attends staff meetings/huddles
Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
Instrument processing pick up/drop off
Check expiration dates for medications/supplies
Turn over rooms/cleaning/stocking
Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
Sentact duties/compliance
Sets/resets infusion suite (e.g. sets chairs, makes coffee, stock pillows/blankets, clean pumps, wipe down surfaces, etc.)
Monitors patient flow
Updates patient on delays
Provides excellent customer service
Addresses in-the-moment patient needs as directed
Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
Ensure comfort care for patients during treatments (e.g. offering snacks, pillows, refreshments, escalating any care concerns to clinical team or leadership, etc.)
Attends education classes appropriate to job development
Uses consistent, professional communication with team members
Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
Receptive to feedback and coaching
Successfully completes the required initial training and core competency assessment before or during the trial service period
Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment
Completes all required modules and updates