Clinical Support Assistant

Oregon Health & Science University•Gresham, OR

1d•Onsite

About The Position

This position performs a variety of administrative, clinical support or technical assignments of duties involving many different and unrelated processes, methods and tasks as instructed by clinic leadership. It may include direct patient interactions. The Clinical Support Assistant works closely with and reports to clinic leadership, providing assistance with clinic and office tasks. The role supports the activities of the clinic and requires effective collaboration with all clinic staff. It involves working in a confidential atmosphere, handling many complex projects simultaneously, and requires knowledge of OHSU facilities, resources, and personnel. The ideal candidate can problem-solve, stay highly organized, possesses high-level written and verbal communication skills, and can remain calm under high-pressure conditions and timelines. The role encompasses clerical support, clinical support, patient experience monitoring, and professional development.

Requirements

High school diploma or equivalent
One year of experience with high volume contact with the public; OR 6 months of medical office experience, with high volume contact with patients
Fluency in written and spoken English
Ability to communicate effectively verbally and in writing
Excellent telephone communication skills
BLS certificate within 30 days of hire or prior to independent practice, whichever comes first (for positions within person patient care)

Nice To Haves

Extensive computer skills including MS Office and Windows
Excellent customer service skills
Ability to multi-task in a fast-paced environment
Detail oriented and good organizational skills
Demonstrable excellent customer service skills and communication skills, including both written and verbal
Good grammar skills
Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers
Ability to work both with a team and independently
Experience in a healthcare setting
Experience working with an electronic medical record system

Responsibilities

Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
Scanning
Process Inbasket (records requests, labs, imaging, message routing, etc.)
Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
Track and stock patient paperwork and brochures
Process incoming/outgoing mail
Use of Microsoft Office—Outlook
General high-level clerical and project support
Document legibly, concisely and accurately
Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
Support nursing in the infusion center
Technical support (MyChart, Epic, office equipment, etc.)
Attends staff meetings/huddles
Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
Instrument processing pick up/drop off
Pick up/drop off blood from the blood bank at the hospital
Check expiration dates for medications/supplies
Turn over rooms/cleaning/stocking
Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
Sentact duties/compliance
Assists in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient, such as by continuous monitoring of providers schedules to assure timeliness, identifying barriers to patient flow
Can accept a patient sample for point of care or lab resulting and add a patient label, then handoff to MA for Epic workflow of releasing lab order and labeling with Epic label
Monitors patient flow
Updates patient on delays
Provides excellent customer service
Addresses in-the-moment patient needs as directed
Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
Support patients in infusion by grabbing blankets, snacks, or other small supplies
Attends education classes appropriate to job development
Uses consistent, professional communication with team members
Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
Receptive to feedback and coaching
Successfully completes the required initial training and core competency assessment before or during the trial service period
Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment