Clinical Support Assistant (CSA)

Oregon Health & Science University•Portland, OR

1d•Onsite

About The Position

The Clinical Support Assistant (CSA) performs a variety of clerical, clinical support, or technical assignments as directed by clinic leadership. The role may involve direct patient interaction and supports clinic operations while working closely with clinic staff in a confidential environment. The position requires organization, problem-solving, strong written and verbal communication, and the ability to manage multiple projects and remain calm under pressure. This position is part of the Ambulatory Float Pool. The CSA must be flexible about working in a variety of clinics and locations, potentially with little or no advance notice. Work may take place at multiple ambulatory clinics throughout the Tri-County area in a typical week or even on the same day; the employee must provide their own transportation. The role supports clerical operations, basic patient rooming and non-independent clinical tasks, clinic workflow, equipment and inventory management, patient experience, and ongoing professional development. It does not permit medication-related activities or independent clinical functions such as removing or applying dressings, removing sutures or staples, or applying topical medications.

Requirements

High school diploma or equivalent.
One year of experience with high-volume public contact, or six months of medical-office experience with high-volume patient contact.
Fluency in written and spoken English, with effective verbal and written communication skills.
Excellent telephone communication skills.
For positions involving in-person patient care, a BLS certificate is required within 30 days of hire or before independent practice, whichever comes first.
Extensive computer skills, including Microsoft Office and Windows.
Strong customer-service skills and ability to multitask in a fast-paced environment.
Detail orientation and good organizational skills.
Good grammar skills.
Demonstrable record of reliable attendance, punctuality, and successful performance at past and present employers.
Ability to work both independently and as part of a team.
Ability to work at multiple ambulatory clinic locations in the Tri-County area, including potentially with little or no advance notice, and provide own transportation.
Ability to communicate clearly, demonstrate patience and understanding of customer needs, and manage competing priorities and internal customer needs.

Nice To Haves

Experience in a healthcare setting.
Experience working with an electronic medical record system.

Responsibilities

Perform clerical duties to maintain clinic flow and operations, including processing faxes, scanning, non-triage InBasket tasks, patient paperwork, mail, and records requests.
Track and stock patient paperwork and brochures; provide general clerical and project support using Microsoft Office and Outlook.
Document information legibly, concisely, and accurately.
Assist with patient admission by recording identifying and personal information.
Take and record vital signs and complete basic rooming, including social history and pain information; do not perform medication reconciliation or other medication-related activities.
Schedule patient appointments or refer patients to medical staff for immediate examination or treatment.
Transport or assist patients to examination or treatment rooms, including using a wheelchair or gurney and assisting patients with undressing as needed.
Assist providers during examinations or procedures by passing instruments and helping position patients, without performing independent clinical functions.
Coordinate daily workflow between front and back office, monitor provider schedules, identify barriers to patient flow, and support efficient room turnover and scheduling.
Communicate with front- and back-office staff about patient and provider flow, inventory, room turnover, and other clinical tasks.
Accept patient samples for point-of-care or laboratory processing, attach a patient label, and hand them off to an MA for Epic workflow.
Provide technical support involving MyChart, Epic, and office equipment.
Attend staff meetings and huddles; manage inventory and equipment, report when equipment needs cleaning or repair, and coordinate instrument processing pickup and drop-off.
Check expiration dates for medications and supplies; turn over, clean, and stock rooms.
Maintain knowledge of life-safety, patient-safety, fire-safety, electrical-safety, and disaster plans.
Monitor patient flow, update patients about delays, address immediate patient needs as directed, provide customer service, and maintain a clean, safe, orderly environment.
Attend job-related education, communicate professionally, provide flexible coverage for internal service needs, and apply process-improvement methods.
Receive feedback and coaching, complete initial training and core competency assessments, maintain core competencies, and complete required modules and updates.