Clinical Support Assistant WIS

Banner Health•Phoenix, AZ

9d•Onsite

About The Position

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today. As a Magnet-designated and Level I Teaching Hospital, Banner University Medical Center Phoenix is recognized for excellence in nursing, advanced clinical care, and medical education. The Women & Infant Services team provides exceptional, family-centered care through every stage of pregnancy, childbirth, and newborn care, combining leading-edge treatment, compassionate support, and a collaborative approach to achieve the best possible outcomes for mothers and babies. As a Clinical Support Assistant in the WIS Unit, you will bring your excellent time management skills and administrative experience to our department! This position is essential to maintaining efficient operations and effective workforce management within the unit. The role is responsible for coordinating staffing and scheduling activities across WIS including schedule development and balancing, timekeeping support, and workforce gap analysis. By ensuring appropriate staffing coverage, payroll accuracy, and proactive workforce planning, this position plays a critical role in supporting optimal patient care delivery. Candidates must possess strong organizational, analytical, and communication skills, along with demonstrated experience using Microsoft Office applications, particularly Microsoft Excel.

Requirements

High school diploma/GED or equivalent working knowledge.
Significant experience, typically gained through 3 years relevant work experience.
Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
Ability to follow oral and written directions as they relate to the functions listed above.
Excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
Working knowledge of personal software package to perform the clerical and administrative functions described above.
Ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
Demonstrated experience using Microsoft Office applications, particularly Microsoft Excel.
Strong organizational, analytical, and communication skills.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support.
Demonstrates excellence in organization, communication and human relations skills.
Demonstrates strong understanding of office or area practices, procedures and business terminology.
Demonstrates speed and accuracy with word processing.
Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
Provides customer service skills.
Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
Uses established policies and general instructions and procedures to resolve a variety of problems.
Chooses best alternative from group of known possibilities.
Maintains records and/or files for assigned area.
Ensures appropriate documentation is timely and accurately entered in the departmental application.
Prepares, collates, and distributes various reports in a timely and accurate manner.
Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor.
Prioritizes and organizes own work.
Uses discretion to modify work practices to achieve results or improve efficiency.
Receives high-level work direction, with after the fact review.
May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.
Provides clerical and administrative services and assistance requiring occasional discretion and judgement.
Support the service line or department Director with timecard editing, field file management and occupational health tracking.
Track equipment as appropriate.
Assist with compiling audits and compliance reports as well as submitting security requests for system access for team members.
Create onboarding schedules and new hire activities.
Coordinating staffing and scheduling activities across WIS including schedule development and balancing, timekeeping support, and workforce gap analysis.
Ensuring appropriate staffing coverage, payroll accuracy, and proactive workforce planning.