Clinical Support Assistant, Occupational Therapy

ETSU•Johnson City, TN

About The Position

The Clinical Support Assistant supports the Doctor of Occupational Therapy (OTD) Program’s clinical education operations by serving as a central coordinator, communicator, and data manager for fieldwork and capstone experiences. Working with limited supervision, the role ensures smooth interaction among students, faculty, clinical partners, and accreditation bodies; maintains confidential academic and administrative records; manages clinical education data systems and site contracts; prepares program communications and manuals; and assists program leadership through research, reporting, and procedural development. The position also coordinates clinical education events, directs projects assigned to graduate assistants, and trains students in required web-based systems to uphold compliance, efficiency, and excellence across all clinical education functions.

Requirements

Knowledge of research methods, data collection techniques, and information management practices used to support program operations.
Knowledge of administrative procedures, record-keeping standards, confidentiality requirements, and compliance expectations within higher-education and clinical education environments.
Knowledge of database systems, web-based platforms, and digital communication tools used to store, analyze, and disseminate program information.
Skill in collecting, organizing, and analyzing complex data sets to support reporting, accreditation, and decision-making.
Skill in preparing clear, accurate, and professional communications, including reports, manuals, digital content, and stakeholder correspondence.
Skill in managing multiple information systems, maintaining confidential records, and coordinating workflows related to clinical site contracts and student placements.
Skill in conducting research on policies, procedures, and guidelines and summarizing findings for program leadership.
Skill in coordinating meetings, events, and training activities for internal and external constituents.
Ability to work independently, exercise sound judgment, and prioritize issues requiring leadership attention.
Ability to interpret and apply policies, accreditation standards, and procedural guidelines to support program compliance.
Ability to maintain and update data systems, track program metrics, and produce accurate reports for internal and external use.
Ability to communicate effectively with clinicians, administrators, students, and other stakeholders.
Ability to train students and direct graduate assistants in the use of information systems and administrative processes.
High school diploma or GED and two (2) years of experience working with the public in a clerical setting.
Work-related experience using Microsoft Office Suite (Word, Excel, PowerPoint, etc.) OR A combination of education and work experience.

Nice To Haves

Experience working with the public in an educational setting.
Experience with social media and website management.
Working knowledge of health care systems and health professions education.
Experience with clinical placement software (i.e., Exxat, CORE, or other web-based platform).

Responsibilities

Serves as a central coordinator, communicator, and data manager for fieldwork and capstone experiences.
Ensures smooth interaction among students, faculty, clinical partners, and accreditation bodies.
Maintains confidential academic and administrative records.
Manages clinical education data systems and site contracts.
Prepares program communications and manuals.
Assists program leadership through research, reporting, and procedural development.
Coordinates clinical education events.
Directs projects assigned to graduate assistants.
Trains students in required web-based systems.