Clinical Supervisor Pediatric Hematology Oncology Clinic & Infusion Center

Oregon Health & Science University • Portland, OR

2d • Onsite

About The Position

Performs day-to-day administrative tasks; administers policies uniformly and equitably; implements procedures; coordinate facilities and space planning; communicate and enforce policies; Maintain ongoing compliance with DNV and Environment of Care requirements through staff education and monitoring; Ensures accurate and timely reporting, record keeping, data entry, and inventory control; Keeps PHO Nurse Manager informed of any problems or impending crises; Promotes the “Meaningful Use” of EPIC: Coordinate Epic training and support for new employees; Implement changes to Epic workflows. Function/Duties of Position Clinic Operations: Promotes a customer-focused service model: a commitment to service excellence, providing the highest level of customer satisfaction; Monitors patient satisfaction indicators, such as wait times, rate of kept appointments, and patient experience ; facilitates process improvement and quality assurance strategies; Decisions are driven by patient needs and feedback; Oversee daily clinic flow and resource use by frequently rounding clinic areas throughout the day. Work closely with providers and staff to improve efficiencies of clinic flow, including check-in, rooming, and checkout; Schedules MA, PAS, and other clinical staff to ensure appropriate and standardized staffing ratios; Responsible for front desk cash collection policies and procedures; Serve as model for customer service, including face-to-face communication with patients, and assisting frontline staff where necessary; Investigates patient scheduling errors, patient volume and flow, unkept and rescheduled appts, and provider exam room utilization; Recommends and implements operational and facility changes as needed; Coordinate repairs to space and equipment; Maintains patient confidentiality, assuring that staff follow HIPAA requirements as applicable. Human Resources Management Supervise PAS Team in the clinic practice: recruitment, hiring, training and development, evaluation, and disciplining; Leads staff to develop a culture that fosters positive attitudes and trust to achieve goals and objectives through excellent teamwork. Models support for operational goals of OHSU; Promptly and effectively resolves work-related employee issues, concerns and deficiencies; Provides immediate feedback to staff regarding customer service, work habits, and other performance areas. Mentor, coach and develop staff in the achievement of operational goals; Assess staff performance regularly through competency testing, rounding, soliciting feedback, etc. Provides opportunities for staff development and advancement; Approve and audit employee leave; Monitor timekeeping and attendance. Communication and Interpersonal Skills: Fosters a Positive Work Environment; Treats co-workers, clients, vendors, members of the public, and management with courtesy and respect; Outstanding excellent internal and external customer service skills; Communicates in a clear, concise, accurate, and timely manner; develops consistent, effective modes of communicating with clinic staff, including rounding, one on ones and staff meetings. Accessible to staff by phone and email during working hours.

Requirements

• AA or equivalent education/experience
• 2 yrs clinical experience
• Previous lead/supervisory experience

Responsibilities

• Performs day-to-day administrative tasks
• Administers policies uniformly and equitably
• Implements procedures
• Coordinate facilities and space planning
• Communicate and enforce policies
• Maintain ongoing compliance with DNV and Environment of Care requirements through staff education and monitoring
• Ensures accurate and timely reporting, record keeping, data entry, and inventory control
• Keeps PHO Nurse Manager informed of any problems or impending crises
• Promotes the “Meaningful Use” of EPIC
• Coordinate Epic training and support for new employees
• Implement changes to Epic workflows
• Promotes a customer-focused service model
• Monitors patient satisfaction indicators
• Facilitates process improvement and quality assurance strategies
• Oversee daily clinic flow and resource use
• Work closely with providers and staff to improve efficiencies of clinic flow
• Schedules MA, PAS, and other clinical staff to ensure appropriate and standardized staffing ratios
• Responsible for front desk cash collection policies and procedures
• Serve as model for customer service
• Investigates patient scheduling errors, patient volume and flow, unkept and rescheduled appts, and provider exam room utilization
• Recommends and implements operational and facility changes as needed
• Coordinate repairs to space and equipment
• Maintains patient confidentiality, assuring that staff follow HIPAA requirements as applicable
• Supervise PAS Team in the clinic practice: recruitment, hiring, training and development, evaluation, and disciplining
• Leads staff to develop a culture that fosters positive attitudes and trust to achieve goals and objectives through excellent teamwork
• Models support for operational goals of OHSU
• Promptly and effectively resolves work-related employee issues, concerns and deficiencies
• Provides immediate feedback to staff regarding customer service, work habits, and other performance areas
• Mentor, coach and develop staff in the achievement of operational goals
• Assess staff performance regularly through competency testing, rounding, soliciting feedback, etc.
• Provides opportunities for staff development and advancement
• Approve and audit employee leave
• Monitor timekeeping and attendance
• Fosters a Positive Work Environment
• Treats co-workers, clients, vendors, members of the public, and management with courtesy and respect
• Communicates in a clear, concise, accurate, and timely manner
• Develops consistent, effective modes of communicating with clinic staff
• Accessible to staff by phone and email during working hours

Benefits

• Comprehensive health care plans that cover 100% for a full-time employee and 88% for dependents for .75 FTE and higher
• $50K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Paid time off- 208 hours per year (full-time), prorated for part-time
• Extended illness bank- 64 hours per year, prorated for part-time
• 9 paid holidays per year
• Three weeks of paid parental leave
• Adoption assistance program (up to 5k)
• Substantial Tri-met and C-Tran discounts
• Tuition Reimbursement
• Innovative Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree