Clinical Supervisor/Lead Medical Assistant

AQUA DERMATOLOGY MANAGEMENT LLC•Pembroke Pines, FL

2d•Onsite

About The Position

The Clinical Supervisor will provide direct oversight to the dermatology clinical team at their assigned location. The ideal Clinical Supervisor candidate is positive, energetic, intelligent, highly dependable, organized, and can multi-task. This position serves as the primary point of contact for concerns related to the day-to-day operations of the clinical side of the practice, working collaboratively with Providers, Medical Assistants, Front Desk staff, Office Managers, and patients.

Requirements

Ability to lead a team in a dermatology office effectively
Excellent oral communication skills and ability to communicate effectively
Able to demonstrate compassion and caring in dealing with others, patients, and co-workers
Able to prioritize tasks and work well independently while knowing when to seek help
Ability to analyze and interpret information and interact telephonically and electronically
Ability to work well under pressure in a fast-paced environment
High School Degree or equivalent (required)
2 years of supervisory experience in a medical environment (required)

Nice To Haves

1-2 years of medical office experience preferred
Dermatology experience is preferred, not required

Responsibilities

Adhering to our Statement, Credo and Service Goals and Values while always providing exceptional customer service
Managing assigned staff to fulfill provider and patient needs, serving as the liaison between clinical staff and providers
Monitoring patient flow in real time to ensure lowest possible wait times
Ordering and maintaining clinical supplies
Evaluating performance of staff members, including coaching and performance management processes
Encouraging and supporting process improvements which promote fiscal responsibility and improved patient care
Assuming responsibility for patient flow processes and strategizing to improve efficiency
Troubleshooting patient and staff issues and ensuring patient satisfaction and complaint resolution
Performing Clinical Assistant tasks as needed to ensure excellent patient care
Leading team of Medical Assistants to accomplish common tasks in a collegial manner
Assisting in the training of new staff as needed
Implementing current and updated policies and procedures with clinical staff
Ensuring logbooks are up to date and serve as representative for health inspectors
Ensuring timely response to all voicemails and other triage
Performing monthly quality assessments and ensuring OSHA and Bio-waste policies are followed