Clinical Supervisor

Crisis Connections•Seattle, WA

17h•Onsite

About The Position

As a Clinical Supervisor, you’ll strengthen the care we provide by strengthening the team—coaching, mentoring, and supporting crisis staff so they can deliver calm, skilled, compassionate support when it matters most. This is more than a supervisory role. It’s an opportunity to lead with purpose, elevate clinical excellence, and make a lasting impact across King County and Washington State. Our crisis services operate 24/7, and strong leadership makes all the difference. In this role, you’ll empower staff, strengthen systems, and ensure every caller receives care that is professional, humane, and recovery-oriented. Your leadership directly shapes the quality of support delivered to thousands of people each year.

Requirements

A Master’s degree in counseling, social work, psychology, or a closely related field
Qualification as a Mental Health Professional (MHP) in Washington State
Experience working with individuals in crisis
Strong communication, coaching, and leadership skills
Comfort working in a phone-based or call-center clinical environment
An appreciation for the importance of 24/7 crisis services
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Responsibilities

Lead, mentor, and inspire a dedicated team of crisis professionals and paraprofessionals
Provide real-time clinical consultation in a fast-paced, mission-driven environment
Play a key role in training, coaching, and developing staff
Ensure high-quality, compassionate service through clinical oversight and quality assurance
Collaborate closely with leadership and community partners
Be a trusted presence during critical moments—for both staff and the community
Ensure smooth phone room operations and strong clinical decision-making during high-acuity moments
Strengthen training and quality practices so staff feel confident, capable, and supported
Partner with scheduling and leadership to maintain reliable 24/7 coverage and seamless handoffs