Clinical Supervisor for Crisis Outreach Teams

COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER•McKinney, TX

38d•$86,000 - $0•Onsite

About The Position

The MCOT Supervisor works under the direction of the Program Administrator of Crisis Outreach Services and provides direct clinical and administrative supervision to the Mobile Crisis Outreach Team. Core tasks are to ensure that effective community crisis response is available 24/7, able to meet assessment requests by individuals and the community within designated timeframes, and all services are provided in accordance with all reporting requirements and based in a trauma informed, person driven, and least restrictive model of care. The MCOT Supervisor provides and promotes effective communication with community partners and oversees connection of crisis related continuity of care collaborative efforts. This position serves as the expert of all service delivery and is expected to train, model, and oversee all service delivery of their team members in completing phone screenings, performing face to face/telehealth crisis assessments, crisis intervention, and crisis follow up and relapse prevention services for individuals with chronic mental illness. Services will be provided to adults/adolescents/children at the individual’s place of residence, schools, hospitals, jails, and other safe community-based locations in Collin County at the time of the crisis, 24 hours per day, 365 days per year, including holidays. This position works within federal, state, and local guidelines to supervise staff. MCOT Supervisor provides support to ensure staff fully understand their clinical expectations and are maintaining service excellence, accurate and timely documentation, as well as excellent customer service. Supervision of staff will consist of observation and co-response, ongoing documentation and chart reviews, individual and/or group supervision, and regular team meetings. This position works closely with Crisis Center staff, Diversion program, Substance Use Services, and Continuity of Care teams to ensure appropriate connection to ongoing services post crisis episode. The MCOT Supervisor is responsible for ensuring appropriate shift coverage 24/7 including: completing and submitting monthly schedules, hiring and training new employees, completing performance reviews, approving paid time off and bi-weekly timesheets. Other duties as assigned to meet program and individual needs. Expectations include timely and thorough documentation, time management and organization skills, strong clinical skills, active collaboration with internal and community partners, timely coaching and guidance to team members, and seeks opportunities for continuous quality improvement and program growth to meet the unique and complex needs of crisis services in Collin County. Specific Targets: Include all MCOT crisis assessments are completed within designated timeframes according to urgency level. Ensure all MCOT documentation is completed concurrently and signed by the end of their shift. Reviews and provides feedback on at least two crisis assessments and subsequent follow up documentation for each team member monthly. Ensure 100% of 24 hour follow ups are completed and other assigned follow ups are completed at days 1-7, 30, 60, and 90-day intervals. 90% of MCOT’s full chart reviews receive a score of 80 or higher. Facilitates MCOT monthly team meetings and at least one monthly meeting with each MCOT staff. Facilitates Crisis Risk Assessment Training. Monitors and addresses performance issues timely. If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed. Will be on the on-call schedule for crisis outreach teams and will staff calls for teams during shifts.

Requirements

Master’s degree and licensed as Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for credential of Licensed Practitioner of the Healing Art (LPHA) required.
Will consider associate licensure if full licensure will be obtained within 6 months of hire.
Three (3) years prior experience in mental health crisis intervention.
Reliable transportation and valid driver’s license.

Nice To Haves

Prior experience working in a community mental health setting (preferably a CCBHC) highly preferred.
Two (2) years supervisory experience highly preferred.
English/Spanish bilingual preferred.

Responsibilities

Provides direct clinical and administrative supervision to the Mobile Crisis Outreach Team.
Ensures effective community crisis response is available 24/7.
Meets assessment requests by individuals and the community within designated timeframes.
Ensures all services are provided in accordance with reporting requirements and based in a trauma informed, person driven, and least restrictive model of care.
Promotes effective communication with community partners.
Oversees connection of crisis related continuity of care collaborative efforts.
Trains, models, and oversees all service delivery of team members.
Completes phone screenings, performs face to face/telehealth crisis assessments, crisis intervention, and crisis follow up and relapse prevention services.
Works within federal, state, and local guidelines to supervise staff.
Provides support to ensure staff fully understand their clinical expectations and are maintaining service excellence, accurate and timely documentation, and excellent customer service.
Conducts observation and co-response, ongoing documentation and chart reviews, individual and/or group supervision, and regular team meetings.
Works closely with Crisis Center staff, Diversion program, Substance Use Services, and Continuity of Care teams.
Ensures appropriate shift coverage 24/7.
Completes and submits monthly schedules.
Hires and trains new employees.
Completes performance reviews.
Approves paid time off and bi-weekly timesheets.
Completes timely and thorough documentation.
Manages time and organization skills.
Collaborates actively with internal and community partners.
Provides timely coaching and guidance to team members.
Seeks opportunities for continuous quality improvement and program growth.
Ensures all MCOT crisis assessments are completed within designated timeframes according to urgency level.
Ensures all MCOT documentation is completed concurrently and signed by the end of their shift.
Reviews and provides feedback on at least two crisis assessments and subsequent follow up documentation for each team member monthly.
Ensures 100% of 24 hour follow ups are completed and other assigned follow ups are completed at days 1-7, 30, 60, and 90-day intervals.
Ensures 90% of MCOT’s full chart reviews receive a score of 80 or higher.
Facilitates MCOT monthly team meetings and at least one monthly meeting with each MCOT staff.
Facilitates Crisis Risk Assessment Training.
Monitors and addresses performance issues timely.
Translates for other staff as needed (if Bilingual and receiving stipend).
Utilizes approved language in the provision of services as needed (if Bilingual and receiving stipend).
Is on the on-call schedule for crisis outreach teams.
Staffs calls for teams during shifts.