Clinical Supervisor - Maine Crisis Line

The Opportunity Alliance • South Portland, ME

6d • $32 - $34 • Remote

About The Position

The Maine Crisis Line (MCL) program is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained crisis support specialists offer free, confidential emotional support, stabilization, and connection to next‑step resources. We’re looking for a Clinical Supervisor who is passionate about real‑time clinical work, enjoys supporting staff through dynamic and meaningful situations, and thrives as part of a highly collaborative team.

Requirements

• Master’s Degree in social work or a related field required.
• Minimal of Clinical Conditional required.
• MHRT-CSP certification or ability to achieve within 30 days of employment required.
• Ability to work flexible hours including weekends, evenings, and occasional overnights required.
• This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions. The employee must have reliable high-speed internet access and appropriate equipment, including a computer, headset, and phone. The workspace should be ergonomically set up to ensure comfort and productivity. Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms. The employee is expected to adhere to data security and privacy guidelines to protect sensitive information.
• Ability to make clinical decisions autonomously.
• Must possess and be able to demonstrate excellent organizational skills.
• Special skill areas: technical literacy, comprehensive knowledge of DSM-V, excellent oral and written communication skills and demonstrated team effectiveness and consensus building.
• Demonstrated computer proficiency.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Nice To Haves

• Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred
• 1-3 years of supervisory experience in the field of Social Work, preferred.
• Contact Center experience preferred but not required – training will be provided.
• Experience in clinical psychiatric assessment of patients and ability to document assessments in a concise and comprehensive manner acquired in internship or prior employment preferred.

Responsibilities

• Provides real-time clinical support to Crisis Support Specialists during incoming calls, texts, and chats.
• Facilitates regular clinical supervision, coaching, and professional development to support staff growth, skill development, and adherence to best practices.
• Offers in-the-moment and follow-up clinical consultation, case review, and administrative support to guide high-quality service delivery.
• Assists with assessing and triaging client needs, ensuring appropriate referrals and safe, effective crisis intervention.
• Acts as a clinical resource regarding suicide risk, mental health, substance use, safety planning, and care coordination.
• Supports staff wellbeing and resilience through ongoing guidance, feedback, and reflective discussion of challenging situations.
• Supports smooth operations during active hours by helping staff navigate fast-paced and diverse clinical situations with confidence.
• Works closely with statewide Crisis Response Services to support continuity of care for individuals and families.

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level