Clinical Success Manager

Videa•Boston, MA

8d•$100,000 - $120,000

About The Position

Videa is seeking a Clinical Success Manager to join their Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across their enterprise and mid-market customer base. The Clinical Success Manager will bring clinical credibility, guide adoption strategies, and strengthen client relationships across their book of business. This role will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts.

Requirements

Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles — ideally in health tech, SaaS, or AI
Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
Highly organized, with the ability to partner across multiple accounts and teams
Passion for innovation in dental care and for transforming patient outcomes through technology
Tenacity and creative problem solving skills

Responsibilities

Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting
Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes
Design and deliver clinical training programs for dental teams, executives, and front-line staff
Develop scalable educational assets — including guides, webinars, playbooks, and case studies — to build confidence in AI-assisted workflows
Represent the company as a clinical thought leader at client meetings, workshops, and industry events
Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
Serve as the internal voice of the client to continuously improve implementation, and product experience