Clinical Operations Success Manager

Torq Interface • Boston, MA

2d • Remote

About The Position

Torq Interface is seeking a Clinical Operations Success Manager to onboard and support hospital teams and ambulatory surgery centers using our platform. Our primary products you will support include Vendor Communication, Bill Only, and Loaner Management. This role is a strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows. You will help customers implement and onboard the suite of Torq products, provide ongoing support post go-live, upsell new products, general customer support, and be the voice of the customer to internal stakeholders.

Requirements

• Strong written and verbal communication skills
• Excellent attention to detail
• Customer-first mindset and professional communication style
• Comfortable learning new software tools and workflows
• Ability to manage multiple priorities independently
• Strong problem-solving skills
• Experience in a healthcare, surgical, customer support, or operations environment

Nice To Haves

• Certified Surgical Technologist (CST) certification strongly preferred
• Experience in an operating room, surgery center, sterile processing, medical device, or perioperative support role
• Familiarity with surgical cases, surgical vendor reps, implants, instruments, or trays
• Experience with hospital purchasing, billing, purchase orders, or vendor management
• Experience with Zendesk, HubSpot, Google Sheets, or similar tools

Responsibilities

• Serve as a primary advocate and customer success manager for your specific hospitals and ambulatory surgery centers
• Manage new product implementations at your customers to ensure they are completed in a thorough and timely manner
• Provide customers with information and use cases on new Torq products and how it can benefit their surgical operations
• Support surgical case workflows within the Torq platform
• Provide backup support to customer support tickets and phone calls
• Provide remote training and support to new and existing customers
• Help identify and create customer support documentation, identify opportunities to improve internal processes
• Share customer feedback with internal operations, product, and engineering teams

Benefits

• 401(k)
• healthcare plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed