Clinical Staffing and Scheduling Operations Specialist

Baystate Health•Holyoke, MA

2d•Onsite

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a highly skilled and collaborative Clinical Staffing & Scheduling Operations Specialist (RN) to serve as a critical clinical and technical resource within our Central Staffing Office in Holyoke, MA . RESPONSIBILITIES: The Clinical Staffing and Scheduling Operations Specialist (RN) blends clinical expertise with operational leadership and informatics, ensuring optimal staffing decisions that support safe, high-quality patient care. As a trusted advisor, you will partner with clinical, operational, and IT stakeholders to optimize staffing workflows, implement scheduling technologies, and drive system-wide improvements. Clinical Staffing & Operations Provide real-time staffing support to ensure safe and effective allocation of nursing and ancillary resources Guide deployment and redeployment of staff, including flex teams and behavioral resource technicians Serve as a clinical advisor to staffing teams, supporting decision-making during assigned shifts Leadership & Collaboration Act as a trusted advisor to clinical and operational leaders across the health system Foster a collaborative, respectful, and inclusive work environment Mentor and support staff through coaching, conflict resolution, and change management Build strong partnerships across multidisciplinary teams Project Management & Informatics Lead and support clinical and business projects impacting staffing and operations Develop functional and technical requirements, workflow documentation, and system specifications Manage project plans, timelines, risks, and implementation processes Partner with IT and Project Management teams to ensure successful delivery System Implementation & Support Support implementation and optimization of scheduling systems (e.g., Advanced Kronos Scheduling) Act as a subject matter expert on clinical and business applications Perform system testing, troubleshooting, and issue resolution Recommend system enhancements to improve operational efficiency Consultation & Clinical Innovation Advise on the use of technology to enhance patient care delivery and safety Translate clinical workflows into effective informatics solutions Collaborate with stakeholders to align systems with organizational goals Education & Training Develop and deliver training programs for clinical and operational staff Create user documentation and support materials Promote continuous learning and adoption of new technologies SCHEDULE: Full-time, 40 hours a week Ability to work rotating weekends/holidays LOCATION: 361 Whitney Ave Holyoke, MA

Requirements

Active Registered Nurse (RN) license (State of Massachusetts)
Associate’s Degree in Nursing (Bachelor’s preferred)
Minimum 3 years of acute care clinical experience in a complex healthcare setting
Experience as a Nursing Supervisor
Expertise with Advanced Kronos Scheduling or similar workforce management systems
Experience as a clinical superuser or subject matter expert

Nice To Haves

Bachelor’s preferred

Responsibilities

Provide real-time staffing support to ensure safe and effective allocation of nursing and ancillary resources
Guide deployment and redeployment of staff, including flex teams and behavioral resource technicians
Serve as a clinical advisor to staffing teams, supporting decision-making during assigned shifts
Act as a trusted advisor to clinical and operational leaders across the health system
Foster a collaborative, respectful, and inclusive work environment
Mentor and support staff through coaching, conflict resolution, and change management
Build strong partnerships across multidisciplinary teams
Lead and support clinical and business projects impacting staffing and operations
Develop functional and technical requirements, workflow documentation, and system specifications
Manage project plans, timelines, risks, and implementation processes
Partner with IT and Project Management teams to ensure successful delivery
Support implementation and optimization of scheduling systems (e.g., Advanced Kronos Scheduling)
Act as a subject matter expert on clinical and business applications
Perform system testing, troubleshooting, and issue resolution
Recommend system enhancements to improve operational efficiency
Advise on the use of technology to enhance patient care delivery and safety
Translate clinical workflows into effective informatics solutions
Collaborate with stakeholders to align systems with organizational goals
Develop and deliver training programs for clinical and operational staff
Create user documentation and support materials
Promote continuous learning and adoption of new technologies

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health
We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!