Clinical Staff Manager

Silverado•San Juan Capistrano, CA

2d•Onsite

About The Position

Silverado is hiring a detail-oriented and empathetic Clinical Staff Manager to oversee clinical scheduling, caregiver coordination, and administrative support for its San Juan Capistrano community. The manager supports a team providing care to residents living with memory impairments and works in collaboration with the Administrator, Director of Health Services (DHS), HR, nurses, caregivers, and other community leaders. This is a full-time position scheduled Sunday through Thursday, 9:30 a.m. to 6:00 p.m. The role requires flexible hours, including evenings, weekends, and holidays, and includes active work such as walking, bending, and lifting up to 50 pounds. The anticipated pay is $72,000 per year. Offers are contingent on a background check, drug screening, physical, and TB testing if applicable.

Requirements

High school diploma or equivalent.
Experience in healthcare scheduling, preferably involving dementia-related care.
Familiarity with scheduling software and dementia care practices.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Empathetic communication style and a can-do attitude.
Ability to perform active work, including walking, bending, and lifting up to 50 pounds.
Commitment to working with seniors in a culturally diverse environment.
Reliable transportation to meet attendance and punctuality standards.
Comfort working in an environment with animals and pets.
Ability to collaborate with other department leaders.

Nice To Haves

Experience in healthcare scheduling, particularly with dementia-related care.

Responsibilities

Manage daily and monthly clinical staff schedules, ensuring appropriate coverage and compliance with staffing ratios.
Maintain caregiver shift preferences and availability in an active scheduling database.
Respond creatively and promptly to emergent scheduling needs.
Supervise caregivers across PM, NOC, and weekend shifts.
Assist with recruiting, interviewing, onboarding, and orienting new caregivers.
Track and maintain associate licenses and certifications.
Provide the Administrator and Director of Health Services with updates on staffing, overtime, call-offs, and performance metrics.
Approve payroll and manage clinical team timecards.
Collaborate with HR and DHS on performance concerns, workers’ compensation, and leaves of absence.
Coordinate training and continuing education for clinical staff.
Oversee budgeting, inventory, and ordering of clinical supplies.
Participate in quality improvement initiatives and community events.
Build strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction.
Supervise adherence to policies and procedures under DHS direction.