Clinical Staff Manager - Dallas, TX

Veterinary Emergency Group (VEG)•Dallas, TX

About The Position

The Clinical Staff Manager (CSM) ensures the hospital has an effective veterinary support staff team that provides excellent patient care and embodies VEG’s approach. The CSM gives team members equitable support, tools, resources, and autonomy to foster high-quality medical care, and collaborates with local and regional leaders to build relationships across departments, implement company-wide initiatives, and achieve hospital goals. The role leads recruitment, hiring, onboarding, training, development, and day-to-day support for the veterinary support staff team. It also maintains people processes, addresses concerns and conflicts, promotes an inclusive and equitable workplace, and coordinates with hospital leadership and People team partners on HR operations and performance management. The CSM works with hospital leaders to improve customer experience, establish and maintain clinical and operational processes, manage support-staff scheduling and leave requests, coordinate student placements, ensure staff have the supplies and tools they need, and support efficient hospital workflow. The position also monitors support-staff utilization, payroll budgets, expenses, and growth planning. The role requires flexibility to work five days per week, including weekends and holidays on a rotating schedule, and may require attendance at local, regional, or national meetings.

Requirements

At least 5 years of experience in a clinical veterinary technician role.
At least 2 years of experience in a leadership role.
Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician in the state of employment within one year; inability to complete the program or pass the VTNE within that period means the person cannot remain in the position.
Flexibility to work five days per week, including weekends and holidays as part of a rotating schedule.
Willingness to work in a noisy environment with strong or unpleasant odors.
Commitment to continually developing personal leadership skills.
Flexibility to attend regional, national, or local leadership and support staff meetings as required.
Ability to work effectively in a fast-paced environment with people from varied backgrounds and personality types.
Empathetic, people-centric approach and willingness to understand different perspectives.
Humility, including acknowledging mistakes, sharing credit, and recognizing team accomplishments.
Ownership of work, accountability for outcomes, and commitment to long-term results.
Curiosity and an ongoing interest in learning and developing skills and knowledge.

Responsibilities

Interview, hire, and train credentialed veterinary technicians and veterinary assistants in partnership with hospital leadership.
Lead onboarding for new support staff in coordination with the Onboarding team and Hospital Manager.
Oversee the support staff team and remain an active, present leader across hospital teams and shifts.
Foster a learning culture and educate support staff through formal education tracks, coaching, Technician Trainers, and other training tools.
Serve as the initial point of contact for support staff concerns and seek leadership assistance as needed.
Address interpersonal conflicts as they arise and help ensure they do not disrupt workflow or patient care.
Work with leadership to bridge gaps, unify team members, and guide staff development using feedback from doctors.
Lead Shift Leads in identifying process improvements and presenting solutions with the Medical Director and Technician Trainer.
Participate in group and leadership meetings to promote practice alignment.
Promote inclusivity and equitable treatment, help maintain an environment free of discrimination and harassment, and proactively manage awareness of unconscious bias.
Coordinate recruiting, onboarding, training and development, HR operations, and performance management with designated People and hospital leadership partners.
Work with hospital leadership on workflow, VEG Triage, and customer experience; assist with immediate customer concerns and follow up on longer-term solutions.
Develop and maintain the support staff schedule and manage leave requests.
Organize student interns and externships with the Veterinary Technician Program Relations Manager and Technician Trainer.
Establish expectations and maintain standards of excellence with the Medical Director.
Ensure the support staff team has the supplies and tools needed to succeed.
Work with leadership and the Technician Trainer to address patient-care issues and develop solutions.
Optimize support staff utilization, hospital workflow, and downtime in coordination with hospital leadership.
Help ensure credentialed veterinary technicians maintain their licenses.
Host support staff team meetings.
Support the Hospital Manager with staffing, payroll, and compensation decisions; keep support staff payroll within budget goals.
Develop a growth plan for maximizing financial investment, monitor staff utilization, and approve support staff expenses subject to Hospital Manager budget oversight.

Benefits

Competitive compensation, including a 401(k) match.
Medical, dental, and vision coverage, QPR training, and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time active employment.
Clinical and leadership learning programs, unlimited emergency-care continuing education, and a travel stipend.
Annual travel stipend of $2,500 for full-time credentialed employees and $1,000 for full-time uncredentialed employees.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Fertility and family-building care for all types of families.
Flexible work schedules.
Referral reward program.
Scrubs, company merchandise, and food in the workplace.