Clinical Specialist I, CPT - Kansas City, MO

Abbott • Kansas City, MO

2d • Remote

About The Position

Abbott is seeking a Clinical Specialist I, CPT, to provide technical and clinical expertise supporting the sales process for its Chronic Pain Therapies in an assigned geography. The role works under general direction with clinical and sales colleagues, primarily supporting one or two Territory Managers, and involves substantial independence in planning, organizing, and performing work. The specialist builds customer competency, comfort, and expertise with Abbott Chronic Pain Therapies and helps identify sales opportunities and improve territory efficiency.

The position provides clinical and programming assistance, case support, customer training, education, and technical troubleshooting. It builds relationships across accounts, supports physicians and medical professionals, and contributes to sales strategies and capital equipment evaluations. The role requires collaboration with customers and internal teams, regulatory and company-policy compliance, and travel within or outside the assigned region. The position is listed as remote and may involve an unpredictable schedule due to operating-room schedule changes or delays.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• One to two years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice due to operating-room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks; strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to engage customers in selling conversations as needed and as directed by a Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN.
• Experience working in a broader enterprise or cross-division business unit model.
• One to three years of experience with Abbott, in a similar spinal cord stimulation setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support, enabling Territory Managers to devote more time to selling.
• Conduct PCP work and educational in-services as directed.
• Contact, visit, and engage clients and prospective clients about company products, and address their questions and concerns as directed by the sales manager.
• Provide medical professionals with sales support, product information, product-use training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Research new and existing products and monitor competitor sales, prices, and products.
• Provide healthcare providers with feedback on directions for use for implantable devices, inside and outside the operating room.
• Attend trade shows and conferences as appropriate to learn about products and technologies and meet representatives and clients.
• Use clinical expertise to identify customer training and in-service needs to increase customer use, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communications and collaboration with employees, customers, contractors, and vendors.
• Travel approximately 25% within or outside the assigned region.
• Perform other related duties and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level