Clinical Specialist I, CPT - Oklahoma City, OK

Abbott Laboratories • Oklahoma City, OK

2d • $61,300 - $122,700

About The Position

Abbott is hiring a Clinical Specialist I, CPT, in Oklahoma City, Oklahoma, to provide technical clinical expertise and support the sales process for its Chronic Pain Therapies. Working under general direction with clinical and sales teammates, the specialist helps identify and capitalize on sales opportunities by developing physicians’ and customers’ competency, comfort, and expertise with Abbott Chronic Pain Therapies. The role involves a high degree of independence and independent judgment in planning and performing work, while continually improving territory efficiency.

The specialist primarily supports one or two Territory Managers, providing technical, clinical, programming, case-support, training, and educational assistance to customers and medical professionals. The position requires relationship-building across assigned accounts, customer education and troubleshooting, support for implantable-device use, sales and capital-equipment opportunity support, and monitoring account and competitor activity. The role includes after-hours support and travel of 25% within or outside the assigned region. Work schedules may change at short notice due to operating-room schedule changes or delays.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may occasionally change on short notice due to operating-room schedule changes or delays.
• Ability to work to tight deadlines and manage multiple tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by a Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
• Experience working in a broader enterprise or cross-division business-unit model.
• 1–3 years’ experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical-device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support.
• Work seamlessly with Territory Managers to increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients in Company products as directed by the sales manager, and address questions and concerns.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products, and monitor competitor sales, prices, and products.
• Provide feedback to providers, in and outside the operating room, on directions for use of implantable devices.
• Attend trade shows and conferences as needed to learn about products and technologies, meet sales representatives and clients, and discuss product developments.
• Use clinical expertise to identify customer training and in-service needs to increase customer usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provide sales support, clinical in-services, training, and guidance to current or potential customers.
• Maintain positive and cooperative communications and collaboration with employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities as assigned.
• Travel 25% within the assigned region and/or outside the assigned region.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level