Clinical Specialist – General Imaging Ultrasound (British Columbia)
About The Position
As the Clinical Specialist – General Imaging Ultrasound (British Columbia) you will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company’s position in the market. This position covers product education and pre-sales support for General Imaging Ultrasound products. Your role: Utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training, serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes. Scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. Assisting sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. Confirming the product and/or solution is ready for use; performing clinical configurations and set-up, as required. Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support. Facilitating the resolution of customer issues by leveraging a One Philips approach with the sales and services teams, following escalation and feedback processes. Collaborating on: business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders. The ideal candidate will be located in the GTA. The job operates in the hospital/medical environment and remotely from a home office location. Approximately 80% travel across the province of Ontario and other parts of the country is required. Overnight travel, often by plane and/or train is required with occasional weekend travel for trade shows or conferences.
Requirements
- 3+ years of experience as a General Ultrasound Sonographer (ARDMS or equivalent)
- Experience in adult and/or pediatric ultrasound, must be able to provide verification for certification and registration in good standing as a General Imaging Sonographer in a Canadian province from Sonography Canada
- Passionate about technology and education related to patient care and have strong communication, customer relationship and leadership skills
- Travel throughout Eastern Canada- up to 80%
Responsibilities
- Provide pre-sales support and deliver post-sales application training
- Serve as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes
- Schedule and deliver onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products
- Assist sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components
- Confirm the product and/or solution is ready for use; performing clinical configurations and set-up, as required
- Foster excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support
- Facilitate the resolution of customer issues by leveraging a One Philips approach with the sales and services teams, following escalation and feedback processes
- Collaborate on business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders
Benefits
- comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
