Clinical Solutions Engineer

Teton

7d • Remote

About The Position

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.

As Teton's US Clinical Solutions Engineer, you'll serve as the clinical backbone of our US Customer Success team — bringing nursing expertise into every operator conversation, account review, and regulatory artifact we deliver. You'll partner directly with our CSMs and AMs as they prepare for client calls, helping them surface the right clinical stories from the data, interpret chart-level evidence of impact, and frame Teton's value in language that resonates with DONs, EDs, and clinical leadership. You'll also partner with the Sales team on prospect calls — showing up as the clinical expert in the room, grounding Teton's value story in real clinical evidence, and helping drive deals forward with operators who need to hear it from someone who's actually worked the floor.

Beyond call prep, you'll lead the build-out of Teton's clinical and regulatory resource library — authoring policy and procedure templates, regulatory playbooks, and best-practice guidance that operators can adopt into their own clinical operations. You'll be the connective tissue between Teton's technology and the clinical reality of senior living, ensuring everything we ship is grounded in real nursing workflows, defensible under survey, and aligned with state and federal regulatory expectations.

This is a high-impact, supportive role for the US CS team. You won't carry your own book of business — instead, you'll multiply the clinical credibility of every CSM, every QBR, and every client touchpoint across the US portfolio.

This role reports to the US Director of Customer Success.

Requirements

• Active clinical licensure preferred (RN, LPN, or equivalent)
• 5+ years of clinical experience in senior living, post-acute, or long-term care (AL, MC, SNF, or LTC)
• Experience with state survey, regulatory compliance, and clinical documentation in a senior care setting
• Strong familiarity with fall management, change-of-condition workflows, and resident acuity assessment
• Excellent written communication — able to translate clinical nuance into operator-ready policies, playbooks, and narratives
• Comfortable working cross-functionally with non-clinical teammates (CS, Product, Sales)
• High-ownership and entrepreneurial — you want to help build the playbook
• Energized by steep learning curves and a hands-on environment where you'll be challenged, supported, and constantly stretching your skill set
• Love working alongside an international team of extremely hard-working, talented people who move fast and turn technology into workflow reality
• Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way
• Genuinely curious about AI, computer vision, and how emerging technology actually lands in clinical settings
• Want your work to make a real impact and look back in five years knowing you were part of building something that mattered

Nice To Haves

• DON, ADON, or clinical leadership experience in a senior living or LTC setting
• Prior experience authoring policies, procedures, or regulatory documentation for multi-site operators
• Experience supporting or partnering with a SaaS or healthcare technology vendor
• Familiarity with HubSpot, Notion, and modern collaboration tooling
• Background in QAPI, infection control, or clinical risk management

Responsibilities

• Chart and data review across US client communities to identify impact stories, near-miss catches, and clinically meaningful trends worth elevating in QBRs and client reviews
• Pre-call clinical preparation for CSMs — pulling resident-level examples, framing clinical narratives, and ensuring every operator conversation is grounded in defensible clinical evidence
• Development and maintenance of Teton's regulatory playbook library — state by state
• Authoring policy and procedure templates that operators can adopt or adapt — covering Teton integration into fall management programs, change-of-condition protocols, documentation workflows, and quality assurance processes
• Clinical content review across CS-facing materials: training decks, FAQ libraries, objection handling guides, and operator-facing communications
• Partnership with Product on clinical workflow questions, edge cases, and feature design grounded in real nursing reality
• Occasional client-facing presence on high-stakes calls — clinical escalations, regulatory questions, DON-level conversations, or new operator clinical reviews
• Supporting sales calls as the clinical expert and helping drive clinical value
• Staying current on senior living regulatory trends (CMS, state survey, BIPA/HIPAA intersections) and translating shifts into actionable guidance for CS and operators

Benefits

• Competitive Salary and participation in our warrant program.
• Work with state-of-the-art technology in a pioneering field.
• A vibrant, learning-focused work environment.
• 401(k) plan, paid time off, health insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed