Clinical Services Supervisor

Neighborhood Healthcare•San Marcos, CA

78d•$73,500 - $104,400

About The Position

The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. This role serves as a key operational leader, driving excellence in staff development, clinical quality, patient access, and service delivery within a dynamic, team-based care model. The CSS consistently demonstrates Neighborhood Healthcare’s Values in Action (VIA) by going above and beyond in service to patients and colleagues, fostering a collaborative team environment, delivering care with compassion, upholding the highest standards of integrity, and modeling professionalism in all interactions.

Requirements

Associate’s degree or equivalent experience required
Minimum three (3) years of experience in a healthcare setting, preferably within an FQHC, community health center, or ambulatory care environment
Progressive leadership or supervisory experience in a clinical setting preferred
Valid medical assistant certificate from an accredited program required
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Demonstrated ability to analyze, interpret, and act on performance data, including quality, productivity, and patient access metrics
Advanced leadership skills with the ability to coach, influence, and drive accountability across teams
Excellent organizational, problem-solving, and decision-making skills in a fast-paced clinical environment
Ability to manage competing priorities while maintaining attention to detail and operational excellence
Strong interpersonal and communication skills, with the ability to collaborate effectively across multidisciplinary teams
High level of professionalism and ability to handle confidential and sensitive information in compliance with HIPAA and organizational policies
Commitment to health equity, cultural humility, and community-centered care delivery
Ability to lift/carry 10 lbs/weight
Ability to stand for long periods of time
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safe work practices
Use appropriate body mechanics to ensure an injury free environment
Be familiar with location of nearest fire extinguisher and emergency exits
Follow all infection control procedures including blood-borne pathogen protocols
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Nice To Haves

Progressive leadership or supervisory experience in a clinical setting preferred
Demonstrated experience with value-based care models, population health, and quality metric performance management strongly preferred
Experience working with underserved, diverse, or high-risk populations preferred
Completion of internal leadership development programs (e.g., Project LEAP) preferred for internal candidates
Bilingual (English/Spanish or English/Arabic) strongly preferred based on patient population needs

Responsibilities

Provides direct supervision, leadership, and accountability for Medical Assistants (MAs), Lab Assistants, and other assigned clinical support staff, ensuring optimal staffing models aligned with patient volume, acuity, and care team structure
Owns recruitment efforts in partnership with Human Resources, including workforce planning, candidate selection, and hiring to ensure a skilled, mission-aligned workforce
Builds a high-performing, mission-driven team through structured onboarding, competency validation, coaching, and continuous professional development
Fosters a culture of accountability, engagement, equity, and inclusion, aligned with organizational values and FQHC mission
Promotes a culture of high employee engagement by fostering open communication, recognizing staff contributions, supporting professional growth, and leveraging engagement feedback to drive retention, morale, and team performance
Leads regular team huddles and staff meetings to reinforce communication, disseminate organizational updates, and drive performance improvement
Prepares and conducts annual performance reviews for all direct reports
Partners with Human Resources and leadership to address employee relations, corrective actions, and performance improvement plans in a timely and consistent manner
Oversees daily clinical support operations to ensure efficient patient flow, provider support, and adherence to evidence-based care models
Monitors and drives performance on key quality metrics, including UDS measures, HEDIS measures, care gap closures, and value-based care initiatives
Ensures compliance with FQHC regulatory requirements, including HRSA guidelines, OSHA standards, CLIA-waived lab requirements, and infection control protocols
Oversees lab operations in coordination with lab leadership, ensuring compliance with documentation, quality controls, and safety standards
Leads workflow optimization and process improvement initiatives using data analysis and Lean methodologies to enhance efficiency and outcomes
Partners with care teams to advance population health strategies, including panel management, preventative care outreach, and chronic disease management
Champions culturally competent, trauma-informed, and patient-centered care approaches, particularly for underserved and vulnerable populations
Leads initiatives to deliver an exceptional, patient-centered experience by embedding service excellence standards into daily workflows and staff expectations
Acts as a role model for service excellence, ensuring all patient interactions reflect compassion, professionalism, and respect
Serves as a key operational leader in advancing organizational initiatives, including growth, service expansion, and new site development
Supports organizational readiness for audits, site visits, and accreditation reviews (e.g., HRSA Operational Site Visits)
Mitigates organizational risk through proactive monitoring of compliance standards and implementation of corrective actions as needed
Supports budget stewardship through responsible supply utilization, labor management, and operational efficiency
Coordinates clinical meetings, trainings, and operational activities in alignment with organizational priorities and compliance standards
Collaborates cross-functionally with providers, nursing, operations, quality, and enabling services teams to ensure integrated care delivery
Acts as a change agent, effectively leading teams through workflow changes, technology enhancements, and organizational transformation