Clinical Services Supervisor

Odyssey House Louisiana•Lake Charles, LA

About The Position

The Clinical Services Supervisor is responsible for performing a wide variety of administrative and clinical tasks. The Clinical Services Supervisor will assume a leadership role within the treatment team and assumes several key responsibilities in the area of client care, staff training, and the supervision of all program components to include ancillary departments to include admissions. The Clinical Services Supervisor is also responsible for maintaining the client census in a fiscally responsible manner.

Requirements

Master’s level licensed counselor
Knowledge of substance abuse services including ASAM criteria
At least one year of supervisory experience in a clinical setting
Ability to function independently with a minimum of direct supervision
Proficient in MS Office Suite
Ability to complete reporting requirements in a timely manner
Must be a LPC, LMSW, and/or LCSW with clinical experience

Nice To Haves

2 plus years of supervisory experience in a clinical setting

Responsibilities

meet all Louisiana Department of Health (LDH) and contractual requirements for client care and client record standards
ensure audits of charts are conducted quarterly according to Council on Accreditation (COA) requirements and agency policy and ensure these audit reports are maintained for review
ensure psycho-social screens are complete, signed by an LMHP, and in the client record
ensure that clients receive quality of care, document evidence of quality of care, and implement and document corrective actions in the event that quality of care needs improvement
work with all insurance providers to ensure proper authorizations and maintain proper documentation for billing
prepare all billing on a daily, weekly, or monthly basis as assigned by the Program Manager
ensure that the facility is clean, safe, and in good working order and report any safety concerns immediately to the Program Manager
oversee the operations of the program in the event the Program Manager is unavailable
directly supervise the counselors, ensure the positions are filled and that weekend responsibilities are being performed
perform other duties as assigned
Must read and implement all contract requirements as well as the requirements of all other regulating authorities including LDH and COA.
Must review and retain knowledge of agency policies and procedures and ensure policies and procedures are practiced and enforced. Responsible for maintaining and updating program operations manual related to clinical issues.
Responsible for reviewing and implementing COA standards.
Maintain accurate charts that have at a minimum: Initial treatment plan, assessments that are appropriate and complete, proper signatures on documents, discharge summaries and plans, quality of chart information must be what is expected of a master’s level clinician (problem statements, goals, measurable objectives, intervention-description of what counselor will do for client, target dates, completion dates, etc.). These documents will contain all of the required components as outlined in the LDH Minimum Standards for Substance abuse Facilities.
Responsible for developing and implementing staff training.
Responsible for ensuring that all new employees receive new employee orientation training, as well as ongoing training at least 3 hours of training per quarter.
Ensure that clinical staff is trained on how to keep charts in compliance with requirements, conduct group and individual counseling sessions as well as education services for the client population.
Must maintain the agency cell phone on their person at all times. Ensure phone is set up properly and in working order and regularly check and return calls.
E nsure authorizations are accurate and done in a timely manner.
Work with other agency departments such as finance, billing, and human resources in a cooperative manner and be responsive to the needs of these departments as appropriate.
Assume a leadership role on the treatment team and in weekly staff meetings. Participate in clinical discussions. Assist subordinate staff concerning treatment approaches.
Be available for audits and responsible for corrective actions for audits as well as maintaining on file all audits, corrective actions, and correspondence concerning audits.
Maintain a case load of clients.
Maintain the client census. Monitor and ensure timely movement of clients through the treatment program.
Assist with ensuring incidents are reported properly and to the proper authorities.