Clinical Services Pharmacy Technician

CenterWell • Solon, OH

14h • Remote

About The Position

As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will address questions related to specific assigned area and assist with medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

• Must reside in Ohio
• Must have an active Pharmacy Technician or Tech in Training license in Ohio
• Technical Mail Order Pharmacy or Manufacturing experience
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Experience using multiple computer applications simultaneously and strong data entry skills
• Self-provided internet service must meet at least a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• PTCB or ExCPT Certified
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Responsibilities

• Intake for all calls from patients, pharmacies and providers.
• Perform basic administrative/clerical/operational/customer support/computational tasks.
• Address questions related to specific assigned area and assist with medication research.
• Evaluate calls that require consultation with a pharmacist.
• Make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED