Clinical Services Pharmacy Technician

CenterWell • Westlake, OH

1d • Hybrid

About The Position

As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. You will typically work on routine and patterned assignments, addressing questions related to specific assigned areas and assisting with medication research. You will evaluate calls that require consultation with a pharmacist and make outbound calls to patients to offer medication therapy management programs and schedule medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and you will work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. CenterWell Pharmacy provides convenient, safe, reliable pharmacy services, committed to excellence and quality through home delivery, over-the-counter fulfillment, specialty, and retail pharmacy locations. They offer simple, integrated solutions and care for patients with chronic and complex illnesses, providing personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences that prioritize patients. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell focuses on whole health and addresses the physical, emotional, and social wellness of its patients.

Requirements

• Must reside in Ohio
• Must have an active Pharmacy Technician or Tech in Training license in Ohio
• Technical Mail Order Pharmacy or Manufacturing experience
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Experience using multiple computer applications simultaneously and strong data entry skills

Nice To Haves

• PTCB or ExCPT Certified
• High School Diploma or GED
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance

Responsibilities

• Intake for all calls from patients, pharmacies and providers
• Perform basic administrative/clerical/operational/customer support/computational tasks
• Address questions related to specific assigned area
• Assist with medication research
• Evaluate calls that require consultation with a pharmacist
• Make outbound calls to patients to offer medication therapy management programs
• Schedule medication review sessions with consultative pharmacists

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed