This role provides member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services that engage members in total healthcare solutions. The technician complies with company policies, procedures, and standards of ethics and integrity, utilizing the Open Door Policy. They operate hardware, process member purchases, and assist with payments, returns, refunds, and exchanges. The role also involves providing Pharmacy products and services to members by assisting with prescription and OTC orders, stocking and securing Pharmacy supplies, entering prescription information, and completing required documentation. Additionally, the technician receives and stocks merchandise, organizes and maintains the Pharmacy area, and provides expanded comprehensive patient care by administering clinical service programs like immunizations and point-of-care testing in compliance with State Board of Pharmacy regulations. They also assist in inventory management by monitoring stock levels, placing orders, and ensuring accurate tracking. Collaboration with healthcare professionals is key for accurate and timely dispensation of medications. The role requires participation in training and development programs to stay updated on industry standards and best practices. The technician must also comply with company policies, procedures, and standards of ethics and integrity, completing work assignments by using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change. The role emphasizes respecting individuals, working as a team, building trusting relationships, communicating effectively, and strengthening the team by helping, developing, and mentoring others. It also requires acting with integrity, maintaining high standards, modeling company values, and holding oneself and others accountable. Serving customers and members by putting them first, making decisions based on reliable information, and balancing priorities is crucial. Striving for excellence involves displaying curiosity, taking calculated risks, and demonstrating courage and resilience, while also driving continuous improvements and supporting others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed