Clinical Service Manager - Boise, ID (Field Based)

Insulet Corporation•Boise, ID

4d•Onsite

About The Position

The Clinical Services Manager is a field-based clinical expert who delivers training and education to help healthcare providers and patients adopt and use Insulet’s Omnipod technology. The role builds relationships with endocrinologists, primary care providers, diabetes management teams, and other stakeholders, and provides evidence-based guidance on diabetes management and treatment practices. The manager assesses patient needs and delivers personalized device training, follow-up support, and troubleshooting in alignment with provider treatment plans. The role also supports and oversees Certified Pod Trainers, uses data to inform education strategies, maintains training metrics in systems such as Salesforce, and manages administrative work within budget guidelines. In collaboration with territory partners, the manager contributes clinical expertise to sales strategies and promotes insulin pump therapy through patient-centered clinical selling. The work environment includes healthcare provider offices, clinics, a home office, and a car. The position requires residence within the assigned territory and regular business travel, mostly by car. Overnight travel may be 2–5 nights per month, and air travel varies by territory. The role requires the ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature. The annual base salary for U.S.-based positions is $90,000, with eligibility for incentive compensation. The job posting remains open until the position is filled.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, including the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Ability to work collaboratively as part of a team.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Proficiency with technology, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the geographic area of the assigned territory.
Ability to travel regularly for business, mostly by car within a set geographic region; overnight travel and air travel vary by territory.
Ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior commercial experience in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, diabetes management teams, and other healthcare stakeholders.
Educate healthcare providers about diabetes management, technologies, and treatment practices.
Participate in local events and initiatives to build credibility and leadership in the diabetes care community.
Schedule and deliver personalized patient training on the proper use and care of Insulet products.
Assess patient needs and tailor training to patients’ familiarity with the device.
Provide follow-up consultation, education, and troubleshooting to support successful long-term device use.
Coordinate patient training with healthcare providers’ clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers who wish to become consultant CPTs.
Provide CPTs with product updates and clinical support.
Use multiple data sources to inform education strategies and individual and team actions.
Maintain data systems such as Salesforce to capture training metrics.
Manage administrative operations while adhering to budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients using clinical expertise.
Collaborate with territory partners to achieve shared sales goals and develop effective strategies.
Use patient success stories and clinical selling techniques to support product adoption.
Execute field sales activities in accordance with established guidelines and a patient-centered strategy.