Clinical Service Manager - Boise, ID (Field Based)

Insulet Corporation•Boise, ID

6d•Remote

About The Position

The Clinical Services Manager is a field-based clinical expert who trains and educates healthcare providers and patients on Insulet’s Omnipod technology. The role builds relationships with endocrinologists, primary care providers, diabetes management teams, patients, and other stakeholders, and helps providers integrate Insulet products into patient care strategies. Training is tailored to individual patient needs and aligned with clinical treatment plans, with follow-up support to promote confident, effective, long-term device use. The role also oversees clinical education, including supporting and providing product updates to Certified Pod Trainers, recommending trainers for consultant roles, using data to guide education strategies, maintaining training metrics in systems such as Salesforce, and managing administrative operations within budget guidelines. In partnership with territory colleagues, the manager supports sales goals through patient-centered clinical education and product promotion consistent with established guidelines. The position requires residence within the assigned territory and regular business travel, primarily by car. Overnight travel and air travel vary by territory, with overnight travel potentially reaching 2–5 nights per month. The work environment includes healthcare providers’ offices, clinics, a home office, and a car. The role requires the ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications.
State licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, including the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Ability to work collaboratively as part of a team.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Proficiency with technology, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the assigned territory’s geographic area.
Ability to travel regularly within the assigned territory, mostly by car; overnight travel may be 2–5 nights per month depending on territory.
Ability to lift, carry, and transport up to 30 pounds.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Educate healthcare providers about diabetes management, technologies, and treatment practices.
Participate in local events and initiatives to build credibility and visibility in the diabetes community.
Schedule and deliver personalized training to patients on the use and care of Insulet products.
Assess patient needs and customize training for different levels of device familiarity.
Provide follow-up education, consultation, and troubleshooting support to promote successful long-term device use.
Coordinate with healthcare providers to align patient training with clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers for consultant CPT roles.
Provide Certified Pod Trainers with product updates and clinical support.
Use multiple data sources to guide education strategy and individual or team actions.
Maintain training metrics in data systems such as Salesforce.
Manage administrative operations while adhering to budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients.
Collaborate with territory partners to achieve shared sales goals and develop effective strategies.
Use patient success stories and clinical selling techniques to demonstrate product impact and support adoption.
Conduct field sales activities using a strategic, patient-centered approach and follow established promotional guidelines.