Clinical Services Manager - Ithaca, NY (Field Based)

Insulet Corporation•Ithaca, NY

18h•Hybrid

About The Position

As a Clinical Services Manager at Insulet Corporation, a global leader in diabetes care, you will be instrumental in advancing our patient-centric mission. This role involves fostering a collaborative environment to simplify the lives of individuals managing diabetes. You will serve as the clinical expert in the field, providing training and guidance to healthcare providers on integrating Insulet's innovative products into their patient care strategies. Your responsibilities extend to understanding the clinical goals of providers and the unique needs of patients to develop customized approaches that make a significant difference. The work environment includes healthcare provider offices, clinics, home office, and travel by car.

Requirements

Associate degree
2+ years of related clinical experience
Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state))
Valid driver’s license
Excellent communication skills, both oral and written
Strong influencing and collaboration skills with the ability to build and nurture relationships.
Demonstrated skill educating in a clinical setting (both providers and patients)
Team-oriented with proven ability to work in a collaborative setting.
Ability to solve complex problems and take appropriate action.
Ability to execute territory business strategy.
Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors).

Nice To Haves

Bachelor’s degree
2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients
Prior experience in a commercial role in the medical device or pharmaceutical industry

Responsibilities

Establish strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Educate healthcare providers on diabetes management, including the latest technologies and best treatment practices.
Expand network and credibility within the diabetes community by actively participating in local events and initiatives.
Schedule and deliver personalized training to patients on the proper use and care of Insulet products.
Assess patient needs and customize training programs.
Provide ongoing support and education, offering follow-up consultations.
Collaborate with healthcare providers to ensure training aligns with clinical treatment plans.
Empower patients to manage their condition effectively by explaining device features, functionality, and best practices.
Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
Oversee CPTs by providing timely product updates and acting as a clinical resource.
Leverage multiple data sources to inform education strategy and individual/team actions.
Maintain and update data systems, such as Salesforce, to capture training metrics.
Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
Promote the life-changing benefits of insulin pump therapy to healthcare providers and patients.
Collaborate closely with territory partners to achieve shared sales goals.
Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions.
Execute field sales activities with a strategic, patient-centered approach.