Clinical Services Manager - Roanoke, VA (Field Based)

Insulet Corporation•Roanoke, VA

1d•Hybrid

About The Position

As a Clinical Services Manager, you will play a pivotal role in driving Insulet Corporation's patient-centric mission by fostering a collaborative culture aimed at simplifying life for individuals managing their diabetes. In this field-based role, you will serve as the clinical expert, conducting training and guiding healthcare providers in integrating Insulet’s innovative Omnipod® products into their patient care strategies. Your responsibilities extend beyond training, involving the creation of customized approaches based on providers' clinical goals and patients' unique needs. The work environment will encompass HCPs' offices, clinics, a home office, and travel by car. Insulet is seeking a dynamic and driven professional who excels in delivering clinical excellence, educating healthcare providers, and achieving exceptional patient outcomes. The ideal candidate is a natural relationship builder capable of forming lasting partnerships with key decision-makers and colleagues, a clinical expert who leverages evidence-based insights to promote Insulet products, and a proven educator who empowers patients to take control of their health and improve their quality of life.

Requirements

Excellent communication skills, both oral and written.
Strong influencing and collaboration skills with the ability to build and nurture relationships.
Demonstrated skill educating in a clinical setting (both providers and patients).
Team-oriented with proven ability to work in a collaborative setting.
Ability to solve complex problems and take appropriate action.
Ability to execute territory business strategy.
Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors).
Associate degree.
2+ years of related clinical experience.
Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)).
Valid driver’s license.

Nice To Haves

Bachelor’s degree.
2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Share expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
Expand network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.
Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
Oversee CPTs by providing timely product updates and being a clinical resource.
Leverage multiple data sources to inform education strategy and individual/team actions.
Maintain and update data systems, such as Salesforce, to capture training metrics.
Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients.
Collaborate closely with territory partners to achieve shared sales goals while contributing clinical expertise to shape effective strategies.
Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.
Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.