Account Manager - Roanoke, VA

Midland Credit Management, an Encore Capital Group Company • Roanoke, VA

19h • $15 • Onsite

About The Position

Account Managers are professional communicators who help consumers find solutions to their financial difficulties. This role involves making outbound phone calls to individuals experiencing financial challenges, with a commitment to providing a positive experience. Previous collections experience is not required, but strong communication skills and a high level of drive are essential. The company fosters a culture where employees can define their own success and offers a supportive management team dedicated to helping employees achieve their personal goals.

Requirements

• Current authorization to work in the United States on a full-time basis.
• Ability to communicate effectively.
• High level of drive.
• Professional communication skills.
• Desire to succeed.
• Consistent attendance.
• Ability to commit to the work schedule.

Nice To Haves

• Previous collections experience.

Responsibilities

• Making outbound phone calls to individuals in financial difficulty.
• Communicating effectively with consumers to find solutions to their financial difficulties.
• Providing consumers with a positive experience.
• Committing to the work schedule and maintaining consistent attendance.

Benefits

• Competitive salary with monthly incentives or annual bonus.
• Paid training and development programs, including MCM Academy.
• Promote-from-within philosophy.
• Reward and recognition programs, including company-wide awards and prizes.
• Tuition assistance for related coursework.
• Comprehensive healthcare plans and options.
• Fitness membership reimbursements.
• Weight Watchers program.
• Wellness rewards program.
• Up to eight hours of paid time off annually for volunteering.
• Volunteer grants and matching financial donations.
• Retirement savings plan.
• Company-paid leave for new parents.
• New parent flex time.
• Child back-up care options.
• Company-sponsored team-building events.
• Paid and floating holidays.
• Generous paid-time-off.
• Wellness and mental health initiatives.
• Support for environmental efforts.
• Leadership training.
• Skill-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed