Clinical Service Manager STAD Business Manager

University of California, San Francisco•San Francisco, CA

10d•Onsite

About The Position

The Pediatric STAD Center Business Manager has the overall responsibility for overseeing the management of STAD Center activities. Responsibilities encompass the overall management of the center, including business development, personnel management, financial management, and long-term strategic planning. They collaborate closely with partners across UCSF Health, the Benioff Children's Hospitals, and Department of Pediatrics leadership to ensure the overall success of the center. The STAD Center Business Manager actively participates in developing the STAD Center strategic plan and implements strategic initiatives focused on improving profitability, market share, and quality of care. Key responsibilities involve planning, directing, and managing all aspects of the center, such as growth of programming, quality and safety improvement, optimizing operations, and improving the cross-continuum patient experience. The Manager will work closely with Pediatric Division Chiefs, Department Chairs, Medical Administrators, and senior leadership at UCSF Benioff Children's Hospitals to implement all program-related goals. Department Overview Benioff Children's Hospital is a complex pediatric academic medical system with 379 beds and is a member of the University of California, San Francisco (UCSF) Health System. We are one of the top children's hospital systems on the West Coast and are consistently ranked in several specialties by U.S. News & World Report. UCSF is nationally recognized as one of the top five National Institutes of Health-funded research centers in the country. UCSF Benioff Children's Hospital has a medical staff of 928 and more than 5,100 hospital staff FTEs.

Requirements

Minimum three (3) years of related experience including leadership and/or program management
Management experience in a complex health care organization.
Demonstrated human resources knowledge
Knowledge of health care delivery models, program planning and implementation.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Demonstrated knowledge of patient care workflows and operational processes.
Demonstrated financial management skills, including budget management, financial analysis and reporting.
Demonstrated knowledge of relevant regulatory requirements and related legislative, accreditation, licensing, and compliance environments.
Strong verbal and written communication skills.
Interpersonal skills with the ability to maintain professional relationships, influence and persuade.
Ability to build and maintain a climate of trust and collaboration.
Ability to foster effective working relationships and build consensus

Nice To Haves

Ability to mediate and resolve complex problems and issues
Ability to develop long-range business plans and strategy

Responsibilities

Manage Pediatric STAD Center strategy and business development initiatives by working with BCH executives, operational/clinical leaders, academic division/department leaders and designated Medical Administrators; developing detailed strategic and operating plans including financial targets, required resources and timelines for new and existing programs; facilitate the design and implementation of strategies for center expansion including outreach, outcomes reporting, financial sustainability planning, and dissemination of differentiation.
Execute strategy and coordinate the overall operations of the Pediatric STAD Center with project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
Responsible to oversee, manage and evaluate the Pediatric Stad Center effectiveness and patient outcomes.
Develops and adheres to project specific budgets to ensure efficiency and partners with key business units to effectively resolve issues, inquiries, and to design solutions that meet the mutual needs of internal and enterprise operation.
Provide leadership and organizational support by creating focus and structure in the Pediatric STAD Center with clear guidelines and tactics for achieving goals and objectives; assist in the development of tools to measure performance; focus on both quantitative and qualitative measures of success; collaborate with Marketing and Public Relations to develop a coordinated approach for all promotion related to the Pediatric STAD Center both internally and externally.
Oversees management of specific work groups to achieve service commitments including sustainable, measurable, accurate, reliable, and timely execution of project deliverables.
Provides day-to-day leadership including, developing and administering policies, ensuring program processes with unit level education, quality standards, measurement criteria.
In conjunction with leadership, develop operating and philanthropic budgets, set high standards and encourage new ideas for improving organizational performance.
Performs management functions by interviewing, selecting and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personnel actions; by evaluating subordinates' performance; by hearing and resolving employee grievances; and by determining the need for and initiating disciplinary action to ensure adequate and competent staffing for the agency, program, division or institution.
Work closely with the development team to provide qualitative and quantitative reporting on center progress and impacts.
Lead the operational and financial management function of Pediatric STAD Center by collaborating with Senior Leadership Team and designated Medical Administrators to develop and monitor plans for philanthropy, hospital operations and provider based work; develops and submits capital requests that include thorough quality and financial implications for any equipment replacements/upgrades; and determine appropriate resource allocation for the programs within the Pediatric STAD Center and distribute the resources accordingly.
Determines resources required (personnel, facilities, equipment and supplies) for effective administration and operation of services and programs.
Work closely with the academic division to understand active sponsored projects and incorporate this activity into the broader center portfolio.
Grow the Pediatric STAD Center through business development activities; create mechanisms to enhance revenues through system improvements or through the development of new opportunities; oversee productivity monitoring, staffing efficiency and benchmarking activities to assure patient safety and explore opportunities to improve overall financial performance; and collaborate with UCSF BCH leadership in the identification and implementation of organization-wide processes or procedures designed to improve financial performance.
Ensures patient reimbursement process and procedures are set up and in compliance with established standards.
Collaborate with Patient Financial Services to ensure proper billing and collections for patient services.
Develop systems for periodic audits of patient billings to assess accuracy of billing and reimbursement.
Monitor financial performance and develop plans to support long term sustainability of services via revenue enhancement, efficiency and philanthropic stewardship.
Continually assess and improve the performance of care and services provided.
Maintain an environment that promotes patient safety and supports the patient safety and quality structure.
Meet annual safety goals as defined by the organization.
Ensure a high level of customer service, including patient and family centered initiatives.
Support ongoing implementation of the comfort promise through careful planning and coordination across clinical programs.
Work closely with executives to monitor and report on program effectiveness via regular dashboard that summarizes agreed upon key quality, safety and performance metrics.
Foster an environment that promotes a spirit of inquiry and continuous quality improvement and monitor appropriateness and effectiveness of patient care through an active quality improvement program.
Monitor service areas, plan approaches for improvement activities, design new processes, collect and measure data, review and report performance over time, improve and redesign processes based on the evaluation, and reassess continuously.
Lead all survey readiness efforts for area(s) of oversight and monitor unit compliance with all applicable regulatory agencies.
Determine and enforce policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by UCSF mission and applicable laws and regulations.
Follow UCSF established code of ethical behavior in decisions and actions regarding marketing, admission, transfer, discharge and billing.
Participates in the development, implementation and maintenance of departmental standards, policies and procedures.
Ensures compliance with all hospital, state, federal and all regulatory standards.
Leads process improvement efforts to effectively monitor quality and improve operational efficiencies.