Business Program Manager - Service

Paychex•May reside in any Paychex location, UNAVAILABLE

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Requirements

H.S. Diploma - Required
8 years of experience in Related Field.

Nice To Haves

Bachelor's Degree in Business - Preferred
Project management experience or certifications a plus.
Excellent group facilitation skills – real experience with groups implementing multiple initiatives preferred.
Program Management - Preferred
Communication - Preferred
Management - Preferred
Innovation - Preferred
Planning - Preferred
Project Management - Preferred
Paychex - Preferred
Business Results - Preferred
Risk Management - Preferred
Call Center Experience - Preferred
Continuous Improvement Process - Preferred
Change Management - Preferred
Customer Success Management - Preferred
Process Improvement - Preferred
Stakeholder Management - Preferred

Responsibilities

Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses.
Implement best practices, standards, and metrics across the organization to improve the consistency of results.
Coordinate and lead post event analysis with affected teams to capture details of success, opportunity and exposure to drive improvement and client satisfaction in the program’s area(s) of focus.
Continued focus on the program to drive improved procedures and focus on building the culture around the program.
Implement and maintain a metrics system that reflects the area measured.
Maintain and grow revenue and reduce expenses in the focused area.
Ensure continued coordination and communication of program.
Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas.