Clinical Secretary - Mary Clark Thompson Family Practice

UR Medicine Thompson Health•Canandaigua, NY

16d

About The Position

The Clinical Secretary provides office administrative support as part of a multidisciplinary, team-based patient-care process at Mary Clark Thompson Family Practice. The role supports whole-patient care through phone coverage, appointment scheduling, referrals and prior authorizations, issue resolution, insurance eligibility verification, patient payment collection, and compliance with reimbursement requirements. The Clinical Secretary interprets insurance benefits in relation to patient needs and inputs, classifies, and manages documentation in the electronic medical record (EMR). The role also involves varied tasks to keep the office organized and efficient, supporting physicians and nurses, participating in department meetings, and identifying ways to improve processes and patient service. The position works under the direct supervision of the Practice Manager or Clinical Coordinator and the daily guidance of providers. The successful candidate manages a demanding workload accurately and represents the office professionally, providing customer service to patients and families, staff, physicians and other providers, management, vendors, and the public. The schedule is Monday through Friday, with hours varying between 7:00 a.m. and 6:00 p.m. The listed pay range is $19.40–$22.50 per hour, with starting pay based on experience.

Requirements

High school diploma or GED.
Medical terminology knowledge.
Medical secretarial experience.
Medical background.
Computer skills, including Outlook and Microsoft Office.
Administrative support skills in a medical office, including use of an EMR and insurer systems.
Ability to schedule appointments, classify documents, conduct patient outreach, verify insurance, complete Medicare Secondary Payer and other forms accurately, and comply with HIPAA.
Time management, keyboarding, and multitasking skills.
Ability to develop and maintain collaborative working relationships with providers, staff, and Practice Management.
Ability to work independently, make decisions flexibly, and prioritize assignments.
Ability to manage a demanding workload accurately and represent the office professionally.

Nice To Haves

Medical Administrative certification.
Strong EMR experience.
Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage, and how they apply to different patients and scenarios.

Responsibilities

Answer phones and schedule appointments efficiently.
Coordinate referrals and prior authorizations and help resolve issues.
Verify insurance eligibility, collect appropriate patient payments, and support compliance and maximum reimbursement.
Understand and apply insurance benefits to individual patient needs.
Input, classify, and manage documentation in the office’s electronic medical record system.
Perform varied tasks that help maintain an efficient and organized office.
Support physicians and nurses and participate in department meetings.
Identify opportunities to improve office processes and patient service.
Provide professional customer service to patients, families, staff, providers, management, vendors, and the public.
Protect the confidentiality of sensitive patient, staff, and health-system information.
Support practice and system goals and objectives.