Clinical Secretary - Mary Clark Thompson Family Practice
About The Position
The Clinical Secretary provides office administrative support as part of a multidisciplinary, team-based patient-care process at Mary Clark Thompson Family Practice. The role supports whole-patient care by answering phones, scheduling appointments, managing referrals and prior authorizations, and resolving issues. It includes verifying eligibility, collecting appropriate patient payments, supporting compliance and appropriate reimbursement, and applying knowledge of insurance benefits to patient needs. The Clinical Secretary enters, classifies, and manages documentation in the office’s electronic medical record system and performs varied tasks to keep the office efficient and organized. The position supports physicians and nurses, participates in department meetings, and identifies ways to improve processes and patient service. The role works under the direct supervision of the Practice Manager or Clinical Coordinator and the daily guidance of providers. The secretary must handle a demanding workload accurately and represent the office professionally, providing excellent customer service to patients, families, staff, providers, management, vendors, and the public. The schedule is Monday through Friday, with hours varying between 7:00 a.m. and 6:00 p.m. The pay range is $19.40–$22.50 per hour; starting pay is based on experience.
Requirements
- High school diploma or GED.
- Medical terminology.
- Medical secretarial experience.
- Medical background.
- Computer knowledge and skills, including Outlook and Microsoft Office.
- Administrative support skills in a medical office, including use of an EMR and insurer systems.
- Appointment scheduling, document classification, patient outreach, insurance verification, Medicare Secondary Payer and other form accuracy, and HIPAA compliance.
- Caring and concern for patients, with a patient-centered approach to care.
- Time management, keyboarding, and multitasking skills.
- Ability to develop and maintain collaborative working relationships with providers, staff, and Practice Management.
- Ability to work independently, make flexible decisions, and prioritize assignments.
- Ability to support practice and system goals and objectives.
- Ability to safeguard confidential information.
Nice To Haves
- Medical Administrative certification.
- Strong EMR experience.
- Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage, and how they apply to patients and different practice scenarios.
Responsibilities
- Answer phones and provide office administrative support as part of the patient-care team.
- Schedule appointments and manage referrals, prior authorizations, and issue resolution.
- Verify patient eligibility and collect appropriate patient payments.
- Support compliance and appropriate maximum reimbursement, applying insurance-benefit knowledge to patient needs.
- Input, classify, and manage documentation in the electronic medical record system.
- Perform varied tasks to maintain an efficient and organized office.
- Support physicians and nurses, participate in department meetings, and identify opportunities to improve processes and patient service.
- Maintain accuracy and professionalism while managing a demanding workload.
- Provide customer service to patients, families, staff, physicians and other providers, management, vendors, and the public.
- Protect confidential patient, staff, and health-system information.
- Apply patient-centered, evidence-based practices consistent with NCQA Patient Centered Medical Home requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
