Float Clinical Secretary (Physician Practices)

UR Thompson Health•Canandaigua, NY

15d•$19 - $23•Hybrid

About The Position

The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. The Clinical Secretary is responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs. The Clinical Secretary will input, classify and manage documentation in the office’s electronic medical record (EMR) system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office. Actively support physicians & nurses and be an enthusiastic participant in departmental meetings & actively identify ways to improve processes & service to patients. The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public. This position will float between the Family Practices in the Finger Lakes region.

Requirements

Skill in administrative support within a medical office setting, including EMR, Microsoft Word, and insurer systems.
Creative and efficient appointment scheduling.
Document classification.
Patient outreaches.
Insurance verification.
Medicare Secondary Payor and other forms accuracy.
HIPAA compliance.
Caring and concern for all patients.
Patient-centered approach to care, adhering to NCQA’s Patient Centered Medical Home (PCMH) requirements.
Time management skills.
Keyboarding skills.
Multi-tasking abilities.
Ability to develop and maintain collaborative working relationships with providers, all staff, and Practice Management.
Ability to work independently.
Flexibility in decision making and prioritizing assignments.
Leadership skills through active support of practice and system goals and objectives.
Ability to guard the confidentiality of sensitive information.
Ability to successfully complete hospital orientation program and department-specific orientation.
Live the CARES values at all times.
High School Diploma or GED required.
Medical terminology required.
Medical secretarial experience required.
Medical background required.
Computer knowledge and skills including Outlook and Microsoft Office required.

Nice To Haves

Medical Administrative certification preferred.
Strong EMR experience preferred.
Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

Responsibilities

Provide office administrative support.
Answer phones, schedule appointments, and manage referrals and prior authorizations.
Verify patient eligibility and collect payments.
Input, classify, and manage documentation in the electronic medical record (EMR) system.
Assist in maintaining an efficient and organized office.
Support physicians and nurses.
Participate in departmental meetings and identify process improvements.
Manage a demanding workload with accuracy.
Represent the office and staff professionally.
Provide excellent customer service to patients, families, staff, physicians, providers, management, vendors, and the public.