Clinical Secretary (OB/GYN-Geneva Location)

UR Thompson Health • City of Geneva, NY

6h • Onsite

About The Position

The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs. The Clinical Secretary will input, classify and manage documentation in the office’s electronic medical record system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office. Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients. The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Requirements

• Skill in administrative support within a medical office setting, including use of Electronic Medical Record (EMR), Microsoft Word, and insurer systems.
• Creative and efficient appointment scheduling.
• Document classification.
• Patient outreaches.
• Insurance verification.
• Medicare Secondary Payor and other forms accuracy.
• HIPAA compliance.
• Caring and concern for all patients.
• Patient-centered approach to care, adhering to NCQA’s Patient Centered Medical Home (PCMH) requirements.
• Time management, keyboarding, and multi-tasking skills.
• Ability to develop/maintain collaborative working relationships with providers, staff, and Practice Management.
• Ability to work independently and exhibit flexibility in decision making and prioritizing assignments.
• Leadership skills through active support of practice and system goals and objectives.
• Actively guards the confidentiality of sensitive information.
• High School Diploma or GED required.
• Medical terminology required.
• Medical secretarial experience required.
• Medical background required.
• Computer knowledge and skills including Outlook and Microsoft Office required.

Nice To Haves

• Medical Administrative certification preferred.
• Strong EMR experience preferred.
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

Responsibilities

• Participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
• Answers phones, schedules appointments, handles referrals and prior authorizations, and resolves issues.
• Verifies eligibility, collects patient payments, ensures compliance, and maximizes reimbursement.
• Understands, interprets, and applies knowledge of multiple insurance benefits to specific patient needs.
• Inputs, classifies, and manages documentation in the electronic medical record system.
• Assists in and performs diverse tasks to maintain an efficient and organized office.
• Supports physicians and nurses, participates in department meetings, and identifies process improvements.
• Manages demanding workload with accuracy and represents the office and staff professionally.
• Provides excellent customer service to patients, families, staff, physicians, providers, management, vendors, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees